Field Service Engineer - Medical Imaging (Field: Cleveland, OH)
Philips · Cleveland, OH · 1 mo ago
Information Technology$29–$45/hrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content.
Let's parse the job description.
We have:
- Job Title: Field Service Engineer - Medical Imaging (Field: Cleveland, OH)
- Job Description: "Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites."
- Your Role: bullet points (list) about providing exceptional customer service, understand customer's business, generate service revenue, participate in regional work team, seek opportunities to increase capability, perform administrative duties, adhere to training, quality, safety, utilize tools, resolve problems, complete PMs, FCOs, installation tasks, diagnose and resolve electronic, network, mechanical problems. Approximately 70% travel across specified geography required. Average driving time 1-4 hours daily. Occasional overnight stays and travel by air/train may be required.
- You're The Right Fit If You’ve acquired 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years’ in electromechanical industries. Preferred experience in Image Guided Therapy (IGT) imaging equipment. Your skills include ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment. You have an Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position. You must be able to: Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements. Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations). Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.
- How We Work Together: description about in-person etc. Not needed maybe.
- About Philips: description.
- Philips Transparency Details: hourly pay range $29.00 to $45.00, plus overtime eligible. This role also includes field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary within the posted ranges depending on multiple factors... In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
- Additional Information: US work authorization, must reside in or within commuting distance to Cleveland, OH. Requisition expected to stay active for 45 days but may close earlier... Interested candidates encouraged to apply... Philips is an Equal Employment and Opportunity Employer... (boilerplate to remove).
We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should remove the "Additional Information" lines about work authorization, residency, requisition active, apply soon, EEO, drug-free workplace. Also remove "How We Work Together" maybe not needed? It's not a required heading but could be considered part of About the role? The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should only output those headings if we have content.
We need to decide what goes where.
- About the role: could be the introductory paragraph: "Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites." Also maybe the "How We Work Together" description? But that is more about work arrangement. Could be part of About the role or maybe Schedule? Actually schedule is about travel, hours, etc. The posting includes travel requirement (70% travel, average driving time 1-4 hours daily, occasional overnight stays, travel by air/train). That's schedule info. Also flexible hours, overtime, weekends, on-call rotations. That's schedule.
Thus Schedule section: include travel %, driving time, overnight stays, air/train travel, flexible hours, overtime, weekends, on-call rotations.
Pay section: hourly pay range $29.00 to $45.00, plus overtime eligible. Also mention field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, advancement opportunities. Also other compensation like annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Also mention benefits program details (PTO, 401k, HSA, stock purchase, education reimbursement). Benefits section: we can list benefits: generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement, etc. Also mention "comprehensive Philips Total Rewards benefits program". We'll include those.
Responsibilities: list of duties: customer relationship management, install, troubleshoot, service, maintain equipment; provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times; understand customer's business and competitive environment; generate service revenue; actively participate as member of regional work team; work to improve team processes and identify training gaps; seek out opportunities to increase capability and capacity (may be required to become qualified in multiple modalities, learns new tools); perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork; adhere to established training, quality, and safety requirements; utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively; complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
Requirements: maybe the "You're The Right Fit If You’ve acquired 1+ years of experience..." plus physical/cognitive/environmental requirements. Could be Requirements section.
Qualifications: education: Associate Degree in electronics or equivalent combination; BSEE/BSEET/BSME/BSMET preferred.
Skills: ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
We need to avoid repeating content. Ensure we preserve all substantive info.
We must not include headings with filler like "commensurate with experience". Not present.
We must not include Pay/Schedule/Benefits unless posting actually states them. It does.
Now produce HTML fragment:
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should only output those headings if we have content.
We need to decide what goes where.
- About the role: could be the introductory paragraph: "Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites." Also maybe the "How We Work Together" description? But that is more about work arrangement. Could be part of About the role or maybe Schedule? Actually schedule is about travel, hours, etc. The posting includes travel requirement (70% travel, average driving time 1-4 hours daily, occasional overnight stays, travel by air/train). That's schedule info. Also flexible hours, overtime, weekends, on-call rotations. That's schedule.
Thus Schedule section: include travel %, driving time, overnight stays, air/train travel, flexible hours, overtime, weekends, on-call rotations.
Pay section: hourly pay range $29.00 to $45.00, plus overtime eligible. Also mention field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, advancement opportunities. Also other compensation like annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Also mention benefits program details (PTO, 401k, HSA, stock purchase, education reimbursement). Benefits section: we can list benefits: generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement, etc. Also mention "comprehensive Philips Total Rewards benefits program". We'll include those.
Responsibilities: list of duties: customer relationship management, install, troubleshoot, service, maintain equipment; provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times; understand customer's business and competitive environment; generate service revenue; actively participate as member of regional work team; work to improve team processes and identify training gaps; seek out opportunities to increase capability and capacity (may be required to become qualified in multiple modalities, learns new tools); perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork; adhere to established training, quality, and safety requirements; utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively; complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
Requirements: maybe the "You're The Right Fit If You’ve acquired 1+ years of experience..." plus physical/cognitive/environmental requirements. Could be Requirements section.
Qualifications: education: Associate Degree in electronics or equivalent combination; BSEE/BSEET/BSME/BSMET preferred.
Skills: ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
We need to avoid repeating content. Ensure we preserve all substantive info.
We must not include headings with filler like "commensurate with experience". Not present.
We must not include Pay/Schedule/Benefits unless posting actually states them. It does.
Now produce HTML fragment:
About the role
Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.
Maybe also include "How We Work Together" but not required.Responsibilities
- Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.
- Understand the customer's business and competitive environment; generate service revenue.
- Actively participate as a member of the regional work team; work to improve team processes and identify training gaps.
- Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
- Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
- Adhere to established training, quality, and safety requirements.
- Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.
- Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
Requirements
- 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years’ in electromechanical industries.
- Preferred experience in Image Guided Therapy (IGT) imaging equipment.
- Ability to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
- Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
- Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.
Qualifications
- Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
Skills
- Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
Benefits
- Generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- Stock purchase plan
- Education reimbursement
- Comprehensive Philips Total Rewards benefits program
Pay
- Hourly pay range: $29.00 to $45.00, plus overtime eligible.
- Field service and lead generation incentive bonus plans.
- On-call pay.
- Company fleet/car.
- Training and advancement opportunities.
- Additional compensation may include annual incentive plan, field service incentive bonus, sales commission, or long-term incentives.
Schedule
- Approximately 70% travel across the specified geography required.
- Average driving time: 1-4 hours daily.
- Occasional overnight stays and travel by air and/or train may be required.
- Flexible hours based on business needs, including overtime, weekends, and on-call rotations.