Field Service Engineer II - Semiconductor

About the role

As a Field Service Engineer II, you will provide customer support for onsite installations, repairs and maintenance of photolithography semiconductor equipment primarily in Hillsboro Oregon. This is an exciting opportunity to be on the cutting edge of technology and join a dedicated team enabling new technology to improve processes in a pre-production environment. This position requires full-time presence at your assigned office(s)/worksite(s)/territory.

Position will work a compressed work week requiring flexibility to change work schedule as required; night shift is a possibility.

Your Impact

• Check and maintain equipment within factory standard specifications of system equipment.
• Instruct customers in the operation and maintenance of the system equipment.
• Perform repair maintenance or unit replacement according to factory procedures independently and with others.
• Provide technical support to customers and respond to questions regarding operation procedures, equipment malfunctions, and other technical issues to minimize equipment down time and ensure positive customer relations.
• Identify and report equipment error and status updates related to equipment performance issues to aid in troubleshooting or maintenance.
• Maintain accurate documentation of activity and provide periodic reports.
• Work with other technicians in the field to troubleshoot and service equipment.

About You

Skills & Expertise

• This is a customer-facing role and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
• High school diploma, GED, or equivalent experience required.
• AA or BS degree in a related field is preferred, plus 1–2 years of related experience (e.g., Field Service Engineer or Technician position in a semiconductor equipment company or a technical position in the engineering field).
• Knowledge of the Linux operating system is helpful for operating and troubleshooting the system.
• Minimum 3 years of experience in a related field (e.g., semiconductor manufacturing equipment).
• Hands-on mechanical skills required.
• Hands-on experience with electronic testing tools required.
• Able to work on equipment alone and work with other engineers as a team player under challenging situations.
• Additional experience or knowledge in optical, lasers, software, robotics, precision mechanical skill, or chemical are a plus.
• Excellent troubleshooting skills; strong verbal and written communication skills.
• Customer support experience is a plus.
• Must be able to travel and work flexible schedules.
• Must feel comfortable working in a cleanroom environment most of the day (wearing full cleanroom suit, facemask, gloves, safety glasses).
• May require international and domestic travel (valid driver’s license and acceptable driving record necessary).
• Must remain in compliance with company safety guidelines and policies.

Physical Requirements

• Ability to lift up to 30 pounds individually; assistance may be available for lifting over 30 pounds.
• Substantial amount of standing, walking, typing, grasping, talking and hearing.
• Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs or ladder.
• Close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines; using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

Work Environment

• Proximity to moving mechanical parts and electrical current.
• Exposure to chemicals, ultraviolet light and lasers.
• Working in enclosed spaces, close quarters, narrow aisles or passageways.
• Highly time-sensitive situations requiring quick resolution including equipment problems.

Pay

$29.20 – $43.73 hourly

Benefits

• Competitive compensation package including medical, dental, vision.
• 401(k) Savings Plan with discretionary profit sharing and success sharing.
• Educational assistance and recognition programs.
• Paid vacation.
• Employee referral bonus.
• Employee discounts.
• “Dress for Your Day” attire program.
• Volunteer opportunities to give back to the local community.
• Canon welcome kit and official merchandise.