Field Service Engineer II - PVD Semiconductor

About the role

Anelva tools deliver cutting-edge performance in thin films deposition, supporting customers in manufacturing advanced hard disks and volatile memories/nonvolatile memories. This role involves direct interaction with customers to support their Anelva equipment in the field, focusing on troubleshooting and installations.

Responsibilities

• Maintain and monitor semiconductor process equipment in the field to prevent downtime
• Troubleshoot hardware and software issues and implement solutions
• Collect and document data for software-related issues and collaborate with headquarters in Japan
• Install equipment control software and maintain record of software revisions
• Participate in equipment installation at customers' sites
• Monitor stock levels of service parts and equipment to ensure adequate inventory
• Provide training and assistance to customer engineering teams
• Communicate effectively with customers, Canon USA, and Canon-Anelva Japan employees
• Effectively communicate with customers regarding compliance with customer policies and protocols, including potential COVID-19 vaccination requirements
• May require up to 25% car, air, and overnight travel
• Perform on-call technical support, which may involve off-shift work

Requirements

• Typically requires general education and/or vocational training plus 1 to 2 years of related experience
• Associates degree or equivalent experience required (bachelor's preferred) plus 2-3 years experience
• Multi-chamber cluster systems and robotics experience is highly preferred
• Ability to understand electrical and mechanical drawings for troubleshooting
• Experience with PLC and other software applications is a plus
• Full-time presence at assigned office(s)/worksite(s)/territory
• Valid driver's license and acceptable driving record necessary
• Ability to work independently following 3-6 months of on-the-job training
• Decide on problem-solving road map and follow methodical means to resolution
• Decide and recommend spare and consumable parts for PMs and repairs

Qualifications

• Must have a valid passport
• Ability to work flexible shifts, including compressed shifts as needed to meet customer requirements
• Requires ability to lift approximately 50 lbs
• Bilingual communication skills helpful but not required (Japanese/English)
• Substantial amount of standing, walking, typing, grasping, talking, and hearing
• Occasionally kneeling, crouching, stooping, reaching, pushing, pulling, and climbing stairs or ladders
• Working primarily in a cleanroom environment (wearing full cleanroom suit, facemask, gloves, safety glasses)
• Physical environment may include proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to chemicals, ultraviolet light and lasers, working in enclosed spaces, close quarters, narrow aisles or passageways
• Work environment may include working in highly time-sensitive situations requiring quick resolution including equipment problems

Skills & Expertise

• Understanding of vacuum technology, general practices, and procedures in the semiconductor industry
• Experience with multi-chamber cluster systems and robotics
• Knowledge of electrical and mechanical drawings for troubleshooting
• Experience with PLC and other software applications

Benefits

This position provides on-call technical support, which may require off-shift work. It also includes on-site presence, occasional travel, and compliance with customer policies and protocols, which may include COVID-19 vaccination requirements.

Pay

The anticipated hourly rate for this role is $29.20 - $43.73.

Schedule

Full-time presence at assigned office(s)/worksite(s)/territory.