Field Service Engineer II

About the role

The Field Service Engineer performs installations, maintenance, repairs and other verification/qualification services on hospital and laboratory instruments in an assigned territory for our customers in a professional and timely manner.

Responsibilities

• Sets up and installs instrumentation and peripheral equipment at customer sites.
• Conducts preventative maintenance service of instrumentation.
• Provides technical assistance for troubleshooting instrumentation via phone, email, and/or in person in response to request, inquires, and complaints from customers or other members of the Technical Service Team.
• Repairs instruments and/or replaces instrument components, as needed, to restore instrument/software functionality within agreed upon timelines, and to achieve first time fix solutions.
• Maintains key quality/performance indicators based on metrics established for field service.
• Documents calls and complaints in tracking software, and follow any other documentation requirements in accordance with the Quality System.
• Provides training for customers as well as Technical Service staff, as needed.

Requirements

• Education: Associates Degree, Bachelor’s Degree, or equivalent certification in electronics, engineering, physics, or related field of study required.
• Experience: 2 years of experience as Field Service Engineer in support of laboratory instrumentation required.

Qualifications

• 75% travel, including weekends as needed.
• Some International travel may be required for training etc.
• Some travel may be on short notice.
• Strong customer interaction and interpersonal skills.
• Excellent organizational and time management skills.
• Self-directed; takes initiative.
• Able to multi task among a variety of concurrent activities with the ability to handle priorities.
• Able to work cohesively and effectively in a team environment.
• Proficient using Microsoft Office products.

Skills

• Strong customer interaction and interpersonal skills.
• Excellent organizational and time management skills.
• Self-directed; takes initiative.
• Able to multi task among a variety of concurrent activities with the ability to handle priorities.
• Able to work cohesively and effectively in a team environment.
• Proficient using Microsoft Office products.

Benefits

Our mission is to enable our customers to make the world healthier, cleaner and safer. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy.
• Retail and savings programs, such as our competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.

Pay

The hourly pay range estimated for this position based in Maryland is $31.73–$47.60.

Schedule

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.