Field Service Engineer II
Job Description
A core tenant at IMS is a "People First" point of view. We agonize over getting the right people on board, in the right seats, and fostering an environment where each person can find autonomy, mastery, and purpose in their work.
Field Service Engineer II emphasizes customer satisfaction, technical troubleshooting skills, and collaborative teamwork in daily operations with other Field Service Engineers. A successful Field Service Engineer II at IMS Nanofabrication displays strong problem-solving and decision-making skills and a deep understanding of the impact of quickly diagnosing and addressing problems in the customer environment. They have a strong desire to master both the technical attributes of our Multi-Beat Mask Writer and the people skills required to take the role in front of our critical customer.
IMS has a primary US office in Santa Clara, CA – in the heart of Silicon Valley - and a critical office and training center in Hillsboro, OR; this role requires an in-person presence in our Santa Clara, CA office with a daily presence at our nearby customer site(s).
Qualifications
- You have a Bachelor of Science degree in Engineering discipline.
- You have 2~5+ years of Field Service experience.
- You have at least 3 – and preferably 5 years of customer-facing experience and good written and verbal communication skills.
- You exhibit good problem-solving skills.
- You have excellent interpersonal skills, and enjoy being part of and integrating with a global team
- You are excited to be part of a fast-paced and fast-growing entity.
Additional Information
- We Offer:
- Excellent professional and personal development opportunities in an international company.
- Very collegial and motivated team with short communication channels.
- Top-equipped workplace (modern office, laptop, height-adjustable desk).
- A competitive salary, a convenient Hillsboro location, and a benefits package that includes paid time off, medical, dental and vision plans, life, disability coverage, and a 401K plan + company match.
- Individual pay may vary from the target range and is determined by several factors, including experience, location, internal pay equity, and other relevant business considerations.
- We review all employees pay and compensation programs annually at a minimum to ensure competitive and fair pay.
- IMS Nanofabrication is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, gender identity, veteran status, and disability, or other legally protected status.
- IMS is an equal opportunity employer. No matter where you are from, how you live, what you believe in - we look forward to receiving your application!