Field Service Engineer II

About the role

Equipment Management Service And Repair – EMSAR, Headquartered In Wilmington, Ohio, Is a Fast-growing National Technical Services Company Providing Maintenance, Repair And Installation Services To OEMs In The Healthcare, Laboratory, Self-Service Kiosk, And Critical Power Sectors.

EMSAR’s Customer-centric Model Enables The Company To Customize And Deliver The Highest Quality Solutions To Its Blue-chip And Emerging Client Base.

Responsibilities

This role will support the company's mission, vision, and values as a Field Service Engineer II who is passionate about our core mission – to customize and deliver the best and highest quality solutions to our customers.

• Provides on-site preventative maintenance, minor repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment.
• Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.
• Provide advanced level of engineer support and service work.
• Responsible for customer satisfaction pertaining to services provided.
• Responsible for following quality practices specified by EMSAR and product vendor.
• Manages and completes assigned work orders in Emsar's Computerized Management System platform, Servicemax.
• Provides accurate and timely reporting of service status and escalations pertaining to services.
• Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment.
• Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to perform complex work tasks.
• Promotes teamwork and cooperation between EMSAR associates and partner staff.
• May serve as mentor to junior level field service associates.
• May be assigned lead activities for field service operations.
• Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.
• Technical competency: Demonstrates a thorough understanding of the maintenance and repairs of the EMSAR supported equipment.
• Technical skills: Proficient in the use field service tools and equipment.
• Oral/Written communication: Excellent verbal and written communication skills.
• Interpersonal skills: Effectively communicates that result in positive internal/external relationships.
• Planning/organizing: Associate is able to prioritize and plan activities, uses time efficiently, and develops realistic action plans.

Qualifications

Minimum Education and Experience:

• High School diploma or equivalent and 4-8 years’ technical experience.
• Valid driver license and liability insurance.
• Ability to drive personal, fleet and/or rental vehicles.
• Or Associate degree or Trade school degree and 2+ years technical or related experience.
• Or Bachelor’s degree in the related field and 1+ year technical experience.

Work Environment and Physical Demands

Extensive periods of sitting at a computer terminal documenting services.

Extensive periods of standing and walking while performing services.

Frequent bending, squatting and stair climbing.

Use of both hands without restriction and manipulate small hand tools.

Ability to lift up to 50 pounds and move up to 125 pounds without assistance.

Regional day and overnight travel required.