Field Service Engineer II
Woodward is committed to creating a great workplace for all team members, acting with integrity, being respectful and accountable, and maintaining high professional and ethical standards. We are focused on attracting top talent and delivering energy control solutions that power a clean future.
About the role
This Field Service Engineer role focuses on managing field service operations, including onsite installations, control upgrades, software updates, maintenance, and repairs of equipment. You will leverage technical expertise to diagnose and resolve moderately complex issues with gas and steam turbine controls. The position requires up to 70% travel, which may be local or international and can include weekends and holidays. When not in the field, the position reports to our Fort Collins, Colorado office. Travel is based on customer demand, with higher expectations during seasonal plant outages and potential short-notice assignments.
Responsibilities
Level 2
- Perform onsite installations, maintenance, and repairs of equipment using current technologies.
- Diagnose and resolve moderately complex technical issues by evaluating multiple factors.
- Maintain productive customer relationships to understand needs and ensure satisfaction.
- Provide informal guidance and support to new team members.
- Adhere to company policies and document service activities accurately.
Level 3
- Diagnose and resolve complex technical issues in the field to ensure optimal equipment performance.
- Lead small to medium-sized projects, coordinating resources and timelines.
- Design and execute innovative solutions based on comprehensive technical analysis.
- Collaborate with cross-functional teams to drive project success.
- Mentor and support less experienced team members.
Skills
Level 2
- Technical proficiency in current engineering technologies for field service operations.
- Strong problem-solving skills for moderately complex technical issues.
- Understanding of company processes and key business drivers.
- Clear communication of complex technical information to clients and team members.
- Ability to build productive working relationships internally and externally.
- Mentoring skills to support new team members.
- High standards for quality in personal and team outputs.
- Analytical thinking to evaluate data and inform technical decisions.
- Customer orientation to address technical needs effectively.
- Adaptability in dynamic and fast-paced environments.
Level 3
- Expertise in primary and related technical disciplines, with proficiency in a wide range of technologies.
- Advanced problem-solving skills for complex technical issues using multiple information sources.
- Project management skills for leading small to medium-sized projects.
- Ability to work autonomously with minimal supervision.
- Effective communication of complex and sensitive information to diverse audiences.
- Strong collaboration skills within and across teams.
- Industry knowledge of best practices and market competition.
- Mentoring and support for less experienced team members.
- Data analysis skills to inform technical decisions.
- Strategic impact to drive positive operational and project outcomes.
Requirements
- At least 1 year of experience in a relevant field.
- Control and instrumentation experience is a plus.
- Knowledge of gas and/or steam turbine control systems is a plus.
- An associate degree or bachelor’s degree in a relevant field is a plus.
- Must be a U.S. Person (citizen, national, lawful permanent resident, asylee, or refugee) or eligible for required U.S. Department of State/Commerce authorizations due to ITAR/EAR regulations.
Pay
Estimated annual base pay:
- Level 2: $65,000 - $85,000
- Level 3: $79,000 - $104,000
Premiums are applicable for overtime, isolated locations, international, and hazard areas. All members are included in an annual cash bonus opportunity.
Benefits
- 401(k) match (4.5%)
- Annual Woodward stock contribution (5%)
- Tuition reimbursement and training/professional development opportunities
- 12 paid holidays
- Recovery Day Policy for Field Services
- Industry-leading medical, dental, and vision insurance (effective upon date of hire)
- Vacation, sick time, vacation buy-up, short-term disability, and bereavement leave
- Paid parental leave and adoption assistance
- Employee Assistance Program, including mental health benefits
- Member Life & AD&D, long-term disability, and optional life insurance
- Member referral bonus
- Spouse/child optional life and optional AD&D insurance
- Healthcare and dependent care flexible spending accounts
- Voluntary benefits, including home/auto insurance discounts, whole life insurance, critical illness insurance, legal assistance, and military leave