Field Service Engineer II

Responsibilities

• Install, qualify (IQ/OQ/PQ), maintain, and repair TFF/TFDF Systems, Chromatography, PATsmart™ Analytical products, XCell™ ATF, and related systems.
• Collaborate with internal teams to execute Site Acceptance Tests (SAT) and support Factory Acceptance Tests (FAT) as needed.
• Deliver customer training on system operation, software, and accessories.
• Provide remote and on-site technical support to customers and internal teams.
• Maintain accurate documentation of all service activities and escalate issues as needed.
• Collaborate with global FSE teams and Field Service Manager to share knowledge and coordinate service efforts.
• Follow-up with customers and/or colleagues on all Service deliverables, pre and post service events, with the ability to explain details to customers when helping them resolve issues.

Qualifications

• Bachelor’s degree in Electronics, Mechanics, Engineering, Laboratory Science, or equivalent work experience/training.
• 3 – 5 years of experience in field service for scientific instruments or bioprocess equipment.
• Strong planning skills to prepare all tools, equipment, and travel needed for customer visits.
• Identifies opportunities and demonstrates initiative for continued growth and driving process improvements.
• Experience with working in a Cleanroom is preferred.
• Strong analytical, mechanical, and electronic aptitude.
• GMP or GLP experience preferred.
• Ability to execute SOPs and technical documentation.
• Excellent verbal and written communication skills in English.

Pay

The estimated hourly rate range for this role, based in the United States of America is $44-$60. Compensation decisions are dependent on several factors including, but not limited to an individual's qualifications, location, internal equity, and alignment with market data.

Schedule

80% travel across the USA.