Field Service Engineer II

Discussion Of Responsibilities

• Provides on-site preventative maintenance, minor repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment.
• Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.
• Provides advanced level of engineer support and service work.
• Responsible for customer satisfaction pertaining to services provided.
• Manages/completes assigned work orders in Emsar's Computerized Management System platform, Servicemax.
• Maintains accurate and timely reporting of service status and escalations pertaining to services.
• Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment.
• Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to perform complex work tasks.
• Promotes teamwork and cooperation between EMSAR associates and partner staff.
• May serve as mentor to junior level field service associates.
• May be assigned lead activities for field service operations.
• Works regularly with the appropriate dispatcher for work assignments.
• Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment.
• Supports and applies appropriate quality system processes.
• Performs additional duties as needed and/or assigned by supervisor/manager

Discussion Of Mission And Strategy

We are looking for Field Service Engineer II who is passionate about our core mission – to customize and deliver the best and highest quality solutions to our customers. This role will support the company's mission, vision, and values. This advanced-level field position is responsible for testing, calibration, verification, preventative maintenance, installation and repair services on a variety of equipment including; laboratory instrumentation, medical testing devices, kiosk equipment, power three-phase high voltage UPS and distribution equipment and/or other EMSAR and client equipment. As a service provider for a variety of customers, this position serves as the client facing representative for the organization and expected to perform efficiently, effectively and represent EMSAR in a professional manner.

Qualifications

• Minimum Education and Experience: High School diploma or equivalent and 4-8 years’ technical experience
• Valid driver license and liability insurance
• Ability to drive personal, fleet and/or rental vehicles
• Or Associate degree or Trade school degree and 2+ years technical or related experience
• Valid driver license and liability insurance
• Or Bachelor’s degree in the related field and 1+ year technical experience
• Valid driver license and liability insurance
• Regional day and overnight travel required