Field Service Engineer (FIELD REMOTE- Chicago, IL)

About the role

Provides highly visible customer support through on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems. Instructs customers in system operation and maintenance and serves as the company liaison on administrative and technical matters for assigned projects. This role may include support for system hardware and software, PCs, and networking/wireless networking.

Location: Remote field work servicing customers in the Chicago, IL area.

Responsibilities

• Install, maintain, validate, and repair PerkinElmer and/or multivendor instrumentation at customer sites with best-in-class service.
• Provide troubleshooting, repair, and qualification services for customers, including warranty services within prescribed time frames and established maintenance protocols.
• Communicate service offerings including training, support, software, laboratory services products, and field upgrades.
• Partner with customers to understand their analytical workflow and applications.
• Demonstrate knowledge of and adherence to installation, warranty, and service agreement documentation standards.
• Contribute to account profitability through efficient execution and service delivery.
• Perform timely uploads and downloads of required service data to ensure the integrity of service systems.
• Maintain assigned assets including tools, test equipment (MTE), telecommunication equipment, and assigned service parts inventory.
• Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer.
• Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process.
• Seek higher-level certification through participation in company-sponsored training and development offerings.
• Complete all administrative tasks including time reporting, assigned training, etc.
• Maintain training and compliance in areas of health, safety, security, environmental, and operational aspects of daily activities.

Requirements

• Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 2 years direct experience with repair of laboratory equipment OR
• Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 4 years direct experience with repair of laboratory equipment OR
• High School Diploma plus 10 years direct experience with repair of laboratory equipment.

Skills

• Outstanding interpersonal, written, and verbal communication skills.
• Technical problem-solving skills and attention to detail.
• Outstanding customer service skills complemented by an ability to listen to and interpret client requests.
• Aptitude for technical and practical matters.
• Proficiency in MS Office: Outlook, PowerPoint, Word.
• Excellent team player with a customer satisfaction focus.
• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals.
• Ability to work under time constraints, maintain alertness and concentration, and work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions.

Preferred Qualifications

• Experience using Microsoft 365.
• Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software.
• Ability to travel by air, vehicle, or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base. Must have a valid driver’s license.
• Vendor-issued certification on relevant laboratory equipment.
• Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code.

Working Environment

• Must be able to work in a laboratory or controlled environment requiring personal protective equipment (e.g., lab coat, safety glasses).
• Job pace may be fast, and job completion demands may be high.
• Must be able to remain in a stationary position more than 25% of the time.
• Occasionally move between labs, corridors, adjoining rooms, and buildings onsite.
• Frequently operate instruments, objects, tools, or controls, requiring regular bending, squatting, stretching, and reaching.
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
• Specific vision abilities required include close-range distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
• May be required to handle hazardous waste according to local, state, and federal regulations.
• Potential risk to lab-based hazards including extreme temperature, biological materials, and hazardous chemicals.
• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.

Pay

The annual compensation range for this full-time position is $58,760.00 to $79,000.00. The final base pay offered will be determined by factors including internal equity, work location, and individual qualifications such as job-related skills, experience, and relevant education or training.