Field Service Engineer- Chicago

About the role

Field-based engineering position supporting customers across the USA and North America. Hands-on responsibility for system installation, preventive maintenance, repairs, and performance optimization. Key technical liaison between customers and internal development and support teams. Opportunity to contribute across additional regions supported by SCIENION when needed.

Responsibilities

• Install and set up SCIENION and CELLENION systems at customer sites.
• Perform preventive maintenance, troubleshoot issues, and complete on-site or remote repairs.
• Deliver customer training, provide technical support, and represent SCIENION at conferences.
• Prepare technical quotations, service reports, and ISO-compliant documentation.

Requirements

• Bachelor’s degree in an engineering discipline or a comparable technical qualification.
• At least 3 years of experience in field service, technical support, or a related in-house service role.
• Strong problem-solving ability, hands-on engineering skills, and a proactive mindset.
• Excellent communication skills, customer-facing confidence, and willingness to travel up to 60%.

Preferred Qualifications

• Experience supporting electromechanical, electronic, biomedical, or automation-based systems.
• Background in a customer-facing technical role within life sciences or a related industry.
• Valid driver’s license and access to a car for regional travel.

Benefits

Benefits include 401K with company match, PTO, Health Benefits, Investment in Professional and Personal Development, and much more.