Field Service Engineer - Chicago, IL

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Diagnose, repair, install, and perform preventive maintenance of multi-axis CNC equipment at customer sites throughout North America
• Perform machine and software upgrades
• Train customers on the proper use and maintenance of the equipment
• Properly handle 480VAC and conform to related safety procedures
• Interpret mechanical layout drawings, electrical schematics, and bills of materials
• Complete required paperwork on time (e.g., service reports, discrepancy reports, expense reports, etc.) on a timely basis
• Achie/maintain Customer Survey Satisfaction rating as established by the Service Manager
• Provide technical telephone support, as required
• Conduct final product testing in house, as required
• Conform to OSHA’s safety guidelines and follow proper lockout/tagout procedures

MINIMUM EDUCATION AND QUALIFICATIONS

• 3+ years of related experience in comparable machine installation and repair preferred
• Associate’s Degree in Electronics, Robotics or Automation technologies preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Experience with Plasma, Laser, and Oxyfuel cutting process
• Experience with multi-axis CNC machines
• Familiar with the use of power and construction tools, such as: hammer drills, impact guns, and cordless drills
• Strong oral communication skills
• Strong customer service skills, with a “customer first” mindset
• Self-motivated and able to work independently

PROTECTIVE CLOTHING AND EQUIPMENT

• Steel-toe shoes
• Eye protection

WORKING ENVIRONMENT

• Moderate to loud manufacturing environment
• Moderate noise level in the work environment