Field Service Engineer - Austin, TX

About the role

Imagine yourself doing meaningful work that makes an everyday impact on the world around you, growing your expertise and expanding your skillset with every project, and owning your ambition while fueling your career growth. Videojet, a Veralto company, is a world leader in product identification, providing in‑line printing, coding and marking products, consumables, and software solutions that ensure the safety and authenticity of products sold globally in food, beverage, pharmaceutical, and industrial markets. As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact and have opportunities to deepen your skillset and pursue your ambitions.

Reporting to the Regional Service Manager, the Field Service Technician provides front‑line technical service and support to customers while delivering a consistently high level of customer satisfaction. This is a home‑based role supporting customers throughout the Greater Dallas, TX area with regional travel.

Responsibilities

• Install, maintain, troubleshoot, and repair Videojet coding and marking equipment at customer facilities
• Travel throughout the greater Dallas territory to support manufacturing customers, with most work completed during the day and limited overnight travel
• Diagnose mechanical, electrical, and software‑related issues and deliver effective, timely solutions
• Build strong, trusted relationships with customers by acting as a technical advisor and problem solver
• Support business growth by identifying opportunities to promote service agreements and newer technology solutions

Requirements

• Willingness to travel within the assigned territory, including occasional overnight travel
• Up to two years of technical, mechanical, electrical, or field service experience
• Basic computer and technical proficiency (email, mobile applications, Microsoft Word)
• Ability to comply with customer safety requirements, PPE standards, and site access policies
• Valid driver’s license with the ability to safely operate a company vehicle

Benefits

• Company vehicle, laptop, phone, and uniform
• Medical, dental, vision, and 401(k) with company match starting Day 1
• Comprehensive onboarding and advanced technical training
• Ongoing professional development and career growth opportunities
• Paid parental leave
• Employee Assistance Program (legal, financial, and counseling resources)
• Paid time off (PTO)
• Health benefits
• 401(k)

Pay

The compensation range for this role is $28.00 – $30.00 USD per hour. This job is also eligible for Incentive Pay.

Schedule

Home‑based position supporting the Greater Dallas, TX area with regional travel; most work performed during the day with limited overnight travel; overnight travel is occasional and not routine.