Field Service Engineer (Austin, TX Area)

About the role

Brooks Automation is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions. The Field Service Engineer position is based in the Austin, TX area and supports the installation, maintenance, and repair of Brooks’ equipment for semiconductor and life sciences customers.

Responsibilities

• Perform complex customer support activities involving installation, modification, repair, and preventive maintenance of Brooks’ equipment and systems.
• Isolate and resolve complex equipment malfunctions, implementing corrective action.
• Work under minimal supervision following established policies and procedures to meet company and customer quality standards.
• May act as Local/Shift/Site Lead to coordinate work direction for other Service Engineers and provide install support as needed.
• Lead or perform installation, modification, repair, testing, upgrades, preventive diagnosis, and maintenance on software and hardware while adhering to Brooks policies and supervisor direction.
• Interface with customers to ensure satisfaction with equipment and service levels, participate in customer operational/status meetings, and present on behalf of Brooks.
• Maintain a safe and clean working environment conforming to Brooks and customer work protocols and policies.
• Attain Equipment Service and Operation Certification on equipment and systems as defined.
• Submit expected reports such as Service and Status Reports on all support activities as defined by manager.
• Productively react to changing priorities such as tool or line down and escalations, and support organizational and administrative duties.
• Train Brooks and customer personnel in equipment operation and maintenance procedures.
• Mentor and train less experienced Service Engineers.
• Drive continuous improvement programs and projects for both customers and Brooks to resolve issues.
• Initiate, evaluate, and document new processes or improvements to existing processes.
• Create reports, project plans, training plans, certification matrices, and other documentation as required.
• Present at the customer’s site or a Brooks office, directly to the customer and/or with Brooks’ management.
• May be required to work in a Clean Room environment wearing a full clean room suit according to customer requirements.

Requirements

• Associate's Degree in a technical discipline, technical certificate, or equivalent work experience.
• Minimum of 3 years of experience providing electro‑mechanical/electronics technical support/repair service.
• Relevant military technical experience/training a plus.
• Experience with lasers and sensing devices for positioning circuitry on robotic units.
• Experience troubleshooting microelectronics schematics and digital circuits.
• Proficiency with PCs, Windows, and DOS‑based operating systems.
• Valid driver’s license, good driving record, reliable transportation, qualified to obtain a credit card for expenses, and able to obtain a valid passport for the term of employment.
• Ability to lift up to 50 pounds, climb ladders/scaffolding, and use personal protective equipment.
• Ability to work in awkward positions and confined spaces.
• Ability to travel domestically and internationally as needed and be available for specific emergency on‑call work.

Benefits

• Medical, Dental, Vision, and Disability Insurance.
• 401(k) Plan.
• Non