Field Service Technician - Austin, TX

About the role

ENGEL Machinery North America is seeking a Service Technician to perform work remotely at customer sites, installing and servicing equipment while providing customer training and support as necessary.

Responsibilities

• Troubleshoot and repair injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components, including calibrations to optimize performance.
• Perform software and hardware installations.
• Conduct all safety checks on equipment.
• Educate customers on equipment and instruct on proper operation.
• Manage resolution of customer issues, including ordering and installation of replacement parts as necessary.
• Order replacement parts with diagnoses of problems with control systems and develop an organized approach to solving machine problems; repair or replace parts as required.
• Instruct other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
• Communicate on an ongoing basis with Central Service, Manufacturing, and Parts Center to obtain answers to problems encountered in the field.
• Provide written reports on a regular basis to the Service Manager.

Requirements

• High School Diploma (required). Associate’s or Bachelor’s degree (preferred).
• 5+ years in injection molding troubleshooting or processing, or prior experience as a Field Service Injection Molding Technician/Service Engineer.
• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems.
• Experience with injection molding machines; well-rounded skill set in electrical, mechanical, hydraulic, and computer systems; ability to provide basic training for customers and employees.
• Knowledge and understanding of the injection molding process.
• Ability to troubleshoot problems systematically.
• Knowledge of microprocessor programming.
• Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene, and other common materials.
• Excellent communication and interpersonal skills with a strong customer service orientation.
• Tact and diplomacy, including the ability to handle difficult or unhappy customers.
• Dedicated team player with a positive attitude.
• Familiarity with ENGEL machines and robots (preferred).
• Ability to use internal resources efficiently to resolve customer issues expeditiously and correctly.
• Able to work independently with minimal back office support (engineering, spare parts, phone/technical support).
• Must have a valid Passport and a driver’s license in good standing that includes REAL-ID.

Benefits

• Health, dental, and vision insurance (effective on the first day of hire with robust coverage at an affordable price).
• 401k with company match.
• Over 3 weeks of PTO.
• Employer-paid life insurance and long/short-term disability.
• Employee-centric environment.

Field Service Technicians receive extended benefits, including:

• Comprehensive vehicle program (monthly stipend + mileage reimbursement).
• $75 per diem when traveling on the road.
• Tool reimbursement.
• Company-provided cell phone and laptop.
• Only occasional voluntary travel on weekends.

About the company

ENGEL is a global leader in the manufacture of plastics processing machines. The ENGEL Group offers a full range of technology modules for plastics processing as a single-source supplier, including injection molding machines for thermoplastics and elastomers, and automation. With approximately 1.36 billion euros in turnover worldwide (2016/2017) and 5,900 employees across nine production plants in Europe, North America, and Asia (China and Korea), ENGEL serves customers through subsidiaries and representatives in over 85 countries. ENGEL emphasizes flexibility, innovation, and self-responsibility to deliver results of the highest global standards.