Field Service Engineer - TX

Key Responsibilities

• Laser System Support: Utilize laser diagnostic tools, specialized software, and metrology equipment to ensure operational reliability of the equipment.
• Troubleshooting & Problem-Solving: Diagnose and resolve system malfunctions, accurately identifying root causes and implementing effective solutions to restore functionality.
• Component Replacement: Replace end-of-life parts and components, ensuring quick turnaround and restoring systems to full operational status in a timely manner.
• Data Analysis and Forecasting: Analyze laser diagnostic data to determine future maintenance needs and proactively plan future service to minimize equipment downtime.

Additional Responsibilities

• Perform other duties as assigned to ensure the highest level of customer service and operational excellence.
• Ensure compliance with ISO standards, safety regulations, and company quality policies.

Qualifications

• Educational Background: Bachelor’s degree in engineering or related field. Electrical engineering is preferred. Relevant training or experience in semiconductor equipment service, or laser/electro-optics industry is preferred.
• Technical Skills: Proficiency in troubleshooting electronic control systems, including reading schematics, using oscilloscopes and other electrical tools to analyze high voltage systems and low voltage (control) electronics.
• On-Call: This role will at times require you to work outside of normal business hours, potentially at short notice, to address urgent or unexpected issues.
• Communication: Excellent verbal and written communication skills. Ability to clearly convey technical information to both team members and clients.
• Eligibility: Must be a US citizen and possess valid identification and comply with all background check requirements. Car, valid driver's license, US passport, and ability to pass a security clearance is also a requirement.
• Professionalism: Demonstrated ability to represent the company in a professional manner, maintaining confidentiality and fostering positive relationships with customers and colleagues.
• Customer Focus: Strong customer-oriented mindset, with excellent attention to detail and the ability to work well within a team environment.
• Independence & Initiative: Self-motivated and capable of working independently, while also knowing when to seek assistance from the technical support team when needed.
• Technical Proficiency: Intermediate proficiency with Microsoft Office (Word, Excel, Outlook, Teams) and other relevant software tools.