Field Service Engineer

About the role

The Field Service Engineer (FSE) supports Mizuho OSI, a leader in specialty surgery and patient positioning solutions. Key responsibilities include troubleshooting, repairing, and maintaining equipment, providing customer support, and promoting company programs.

Responsibilities

• Troubleshoot, service, and repair Mizuho products in customer sites.
• Conduct preventive maintenance as required.
• Create and deliver accurate quotes based on company guidelines.
• Complete service documentation for regulatory requirements.
• Operate systems to demonstrate equipment and analyze malfunctions.
• Consult with R&D and/or Manufacturing Engineering personnel.
• Maintain and update CRM system as needed.
• Complete paperwork in a timely manner, including expense reports and training documentation.
• Interact with various departments to meet account performance objectives and customer expectations.
• Advise management on customer satisfaction, product performance, and product improvements.
• Manage inventory for repair purposes.
• Train and instruct customers on product use.
• Make sound and logical decisions based on the situation.
• Understand and support Mizuho OSI's business objectives and internal policies.
• Perform tasks independently, managing multiple priorities.

Requirements

• Minimum 4 years of related experience.
• High school diploma or equivalent.
• Ability to interpret blueprints, schematics, manuals, and other technical references.
• Proficiency using service reporting computer systems and basic email, word processing, and troubleshooting software.
• Able to provide a valid driver's license and qualify for company auto insurance.
• Ability to travel extensively, covering travel expenses and submitting reimbursements.
• Able to lift up to 50 lbs and push/pull up to 150 lbs.
• Live in the designated territory of responsibility.
• Able to work nights or weekends when requested.
• Able to participate in required training and successfully certify on all product training.
• Neat and professional appearance, outgoing personality, and ability to communicate effectively.
• Excellent verbal and written communication skills, strong presentation, project, and organizational skills.
• Excellent customer focus with a high sense of urgency.
• Able to work in a fast-paced environment, manage multiple priorities, and modify plans as needed.
• Able to establish and accomplish goals independently and function as a positive team member.