Field Service Engineer

Responsibilities

• Participate in troubleshooting for both hardware and software issues.
• Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations.
• MACDs; Hardware changes (e.g., hardware installation and testing upon configuration); Server/Storage reboots; Power cycles; Post-deployment validation of service functionality.
• Provide onsite escorts for Third Parties; Customer Location survey updates (rack elevations, current equipment, etc.); Video room support including endpoints and meeting room panels; Assisting with live events as requested by Customer.
• Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support).
• Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., User Devices, user software).
• Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues).
• Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud).
• Validating that conferencing systems, telepresence systems, and video conferencing suites are operational.
• Checking networked printers and MFDs for error messages.
• Where required, address appointments scheduled requiring onsite support (e.g., new employee onboarding).

Qualifications

• 5 to 8 years of experience with Windows 10/11 Laptop/Desktop/Mac OS/Mobile Device Support.
• 5 plus years of experience with Microsoft 365, Active Directory, Printer and MFD Support.

Pay

The base salary range for this role is between $63,000 and $73,000 depending on skills and qualifications of the candidate.

Schedule

Full-time opportunity onsite in New York City, NY.