Field Service & Deployment Engineer

About the Role

We are looking for a Field Service & Deployment Engineer to join our Field Operations team within our Operations organization. Your role will be to deploy, maintain, troubleshoot, and support our automated forklift systems at customer sites. This position is highly hands-on and critical to ensuring our autonomous robotic solutions are installed successfully, operating reliably, and delivering value to customers from day one.

The Field Operations team is responsible for deploying, supporting, and optimizing Symbotic’s newly acquired forklift robotics solutions (formerly Fox Robotics) in real-world customer environments. This team works directly with customers to install new systems, maintain uptime, resolve technical issues, and ensure successful long-term performance. Customer Operations also serves as a key bridge between the field and internal Engineering, Product, and Support teams by sharing insights that improve product reliability, deployment processes, and customer experience.

This is a remote, field-based position requiring up to 100% travel. A valid driver’s license is required, and the ability to drive and/or fly to client and customer locations is essential. Employees may use a personal credit card for business travel expenses, which are reimbursed based on program guidelines.

Responsibilities

• Lead and support on-site deployments of autonomous robotic systems, including installation, calibration, commissioning, and startup activities.
• Troubleshoot and resolve mechanical, electrical, and software issues in real time to minimize downtime and restore system performance.
• Perform preventive maintenance, inspections, and system health checks to ensure reliable operation.
• Support remote diagnostics and respond to escalations in partnership with Engineering and Technical Support teams.
• Train customer operators and site personnel on system operation, safety procedures, and best practices.
• Document all field service activity including repairs, troubleshooting steps, photos, and site conditions for internal tracking and continuous improvement.
• Work independently in dynamic warehouse and industrial environments, frequently traveling to customer sites.

Requirements

• Bachelor’s degree in Engineering, Robotics, Mechatronics, or related technical field, or equivalent hands-on experience.
• Minimum of 2 years of experience in field service, robotics, automation, industrial equipment, or a similar technical role.
• Strong troubleshooting skills across mechanical, electrical, and basic software systems.
• Ability to read and interpret schematics, wiring diagrams, and technical drawings.
• Experience using hand tools, diagnostic equipment, and technical documentation.
• Strong communication skills with the ability to work directly with customers and cross-functional internal teams.
• Willingness and ability to travel frequently (up to 100%), with a valid driver’s license.
• Ability to lift or work around industrial equipment as needed (must regularly lift and/or move up to 50 pounds).

Work Environment

• Frequent travel to customer sites (up to 100% of the time).
• Work in dynamic warehouse and industrial environments, often on construction sites requiring PPE (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection such as a safety harness).
• Routinely work at heights of up to 45 feet and within restrictive areas of 24 inches.
• Frequently required to walk, reach with hands and arms, stand, climb or balance, stoop, kneel, crouch, or crawl.
• Must comply with all safety requirements and protocols, including Lock Out Tag Out (LOTO) and fall protection.
• Navigate steep stairs to access automation structures and work near high railings.
• Capable of working in temperatures ranging from 105°F to 32°F.

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. The company reinvents the warehouse as a strategic asset for large retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage, and machine learning, Symbotic enables companies to move goods with unmatched speed, agility, accuracy, and efficiency. The platform transforms the flow of goods and the economics of supply chain for its customers.

Symbotic is proud to be an equal opportunity employer. We embrace differences and know unique perspectives make us stronger and smarter. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Pay

The base range for this position in the posted location is $71,000.00 - $97,900.00, depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO, and other benefits.