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Jobs · Management · Wisconsin

Field Service Coordinator - Hermiston, Oregon

Power Solutions International · Darien, WI · 1 mo ago
On-siteManagement$32–$34/hrFull-time

Position Summary

The Field Service Coordinator supports the field service team by ensuring customer-reported issues and concerns in CX Alloy are accurately tracked, updated, and communicated to the appropriate internal stakeholders.

Essential Duties And Responsibilities

  • Own the tracking and management of all CX Alloy cases, ensuring every customer-reported issue is promptly logged, reviewed, and assigned internally
  • Regularly update CX Alloy cases with the latest status, ensuring customers and internal teams have visibility into issue resolution progress
  • Proactively escalate CX Alloy issues that require engineering, warranty, or management attention to ensure timely resolution
  • Communicate critical CX Alloy case details (including issue descriptions, severity, and required actions) to the Service Manager, Project Manager(s), and Field Service Quality Leader
  • Ensure proper documentation and follow-up on all CX Alloy issues, verifying that corrective actions are properly recorded and completed
  • Process customer purchase orders for service parts, ensuring all transactions are documented and handled efficiently
  • Cook with internal teams to ensure service parts are available, shipped, and delivered in a timely manner
  • Communicate with customers regarding their service parts orders, providing updates on status, lead times, and shipment details
  • Ensure proper invoicing and documentation related to customer pay service parts transactions, maintaining accuracy in purchase order processing
  • Track and report on service parts order status to ensure alignment with customer expectations and internal fulfillment capabilities
  • Coordinate with Field Service Technicians based on the nature of CX Alloy-reported issues, technician expertise, and availability
  • Coordinate with PSI on engine warranty-related issues and ensure proper documentation is available for case resolution
  • Absorb and maintain compliance with customer reporting expectations
  • Maintain accurate and timely case records in CX Alloy, ensuring service responses are well-documented and traceable
  • Track and monitor technician travel, site arrival, and service progress, ensuring relevant details are accurately reflected in CX Alloy and internal systems
  • Ensure compliance with company policies, site safety requirements, and customer service protocols related to CX Alloy-reported concerns
  • Absorb and document resolution actions for CX Alloy cases, including photos, test results, and service notes
  • Absorb customer concerns reported via CX Alloy and handle them professionally and efficiently, with clear internal follow-through
  • Absorb additional CX Alloy-related administrative tasks as needed to improve service operations
  • Perform all other duties as assigned by management

Requirements

  • Minimum requirements of a High School Diploma or equivalent (GED)
  • Preference will be given to candidates with post-High School Diploma education in a related commercial or technical field
  • Requires 2 – 4 years of experience in a commercial or administrative role where superior organizational and problem-solving ability has been demonstrated
  • Experience with ERP, CRM, or similar systems is required
  • A high level of experience with Microsoft Word & Excel is required
  • Experience in a role where superior organizational skills and multi-tasking abilities is required
  • Demonstrated ability of taking on new tasks and meeting assigned goals with minimal formal training and supervision
  • Demonstrated sense of urgency and ability to overcome barriers and meet project deadlines, aggressive goals, and demanding customer expectations
  • Demonstrated ability to solve practical coordination problems and deal with a variety of situations where only limited standardization exists
  • Strong attention to detail and commitment to keeping CX Alloy cases updated and accurate
  • Proven ability to analyze service issues and facilitate timely solutions through proper coordination
  • Experience in service coordination, logistics, or administrative support in a technical or field service environment is preferred

Benefits

  • Medical, dental, and vision coverage
  • Pet insurance
  • Discounted prescription plans
  • 401k match
  • Life insurance and AD&D
  • Short- and long-term disability
  • Employee assistance program

About the Role

Power Solutions International (PSI) is a leader in large gen-set packaging and enclosures. We provide turnkey, custom power packages that integrate alternators, cooling systems, controls, switchgear, cabling, and protection, delivered as containerized, skid, or walk-in solutions. Our team manages the full lifecycle from application engineering and 3D design to structural fabrication, wiring and piping, sound and thermal management, code compliance, factory acceptance testing, and site support. With scalable production capacity and disciplined program management, PSI delivers repeatable quality and reliable performance on complex builds for mission-critical and industrial applications worldwide.

Qualifications

Power Solutions International/3Pi is an EOE disability/vet company offering a drug-free workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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