Field Sales & Operations Supervisor

ESSENTIAL JOB SKILLS/DUTIES

• Managing and instructing the daily activities team including using all available instruments to ensure effective supervision, planning, and managing functions
• Developing experts while driving sales, operational and customer service metrics by motivating experts, holding them accountable for their performance, and providing consistent and targeted feedback
• Demonstrating an understanding of sales behaviors and resources and customer service best practices while educating their teams on Asurion products to ensure we Serve, Solve, and Sell with every interaction
• Using data to develop action plans for the team to drive sales and operational performance consistent with Asurion’s Core Values
• Resolving client and internal complaints and questions
• Communicating solutions, effectiveness, best practices, and opportunities within the organization

SKILLS

• Technical skills: Excellent interpersonal skills—ability to develop effective relationships with internal and external professionals both virtually and face-to-face
• Excellent team developing skills
• Experience supporting and delivering on sales requirements
• Planning well and prioritizing multiple projects simultaneously
• Maintain character under tight pressure in an adaptable environment
• Excellent critical thinking skills to collect appropriate data and make good decisions quickly
• Excellent written and verbal communication skills
• Soft/Leadership skills: Active listener; strong communication - verbal and nonverbal
• Good analysis; solves basic problems
• Manages time; takes direction from leader
• Buils relationships with teammates
• Basic understanding of the products and services offered
• Adaptable to change; manages change in work priorities
• Contributing team member and pursues relationships to advance work
• Provides peer to peer feedback
• Inspires peers through engagement and team support
• Reliable transportation required in order to report daily to Forward Stocking Location

EDUCATION AND EXPERIENCE

• Required Education and Experience: Bachelor’s degree or associate degree from an accredited institution or equivalent work experience 1+ year(s) of supervisory experience with an excellent aptitude for motivating and coaching employees
• PREFERRED EDUCATION AND EXPERIENCE: Technical experience in assembling and/or dissembling electronic devices preferred

LICENSES / CERTIFICATIONS

• Preferred Licenses/Certifications: Technical certifications preferred

TRAVEL REQUIREMENTS

• Travels: Yes
• Percent of time: 30%
• Overnight required: Yes