Field Sales Supervisor

About the role

This position leads a geographically assigned team of Residential Market Development Account Executives in Door-to-Door Sales activity. Responsible for leading and managing the daily operations that sell to prospective residential customers, offering best-in-class services and supporting goals of new customers.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Responsible for meeting and exceeding budgeted headcount and sales goals.
• Act as a charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams, and developing skills in others.
• Demonstrate strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
• Lead a team of Residential Connectivity Sales Account Executives.
• Manage and monitor functions relative to staff including selection, training, development, performance evaluation, discipline, termination, and salary/status change recommendations.
• Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
• Possess the knowledge and expertise to lead, guide, and develop Residential Connectivity Sales Account Executives.
• Identify knowledge and training gaps within the Residential Connectivity Sales Account Executives and develop plans to address these gaps.
• Be familiar with reporting and analytics necessary to drive and support business decisions.
• Collaborate with other departments and/or support teams to achieve goals and objectives.
• Residential Connectivity Sales leaders staff work allocation will consist of approximately 30% fieldwork and 70% office work.
• Coach to and follow Cable One & Family Brands Sales Process.
• Communicate territory assignments to Residential Connectivity Sales Account Executives.
• Monitor the payroll process and ensure timely and accurate approval of all commission payments.
• Complete administrative tasks related to all sales activities and ensure their team does the same.
• Have a detailed understanding of Cable One & Family Brands product offerings and value proposition in the markets they sell in.
• Maintain current, in-depth knowledge of marketplace, including competition, and positive and professional relationships with customers, business partners, and co-workers.
• Prepare reports as needed.
• Perform other duties as requested by leadership.

Required Qualifications

• Ability to read, write, speak, and understand English language.
• Excellent communication, interpersonal, and organizational skills.
• Possess strong technical and computer skills.
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.
• Ability to work outside for extended periods in any season and/or during inclement weather.
• 5+ years’ of Outside Residential Sales or related work experience.
• Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications.
• Must be able to work non-traditional work hours such as evenings and weekends.
• Valid driver’s license, satisfactory driving record within Company required standards, and auto insurance.
• Ability to complete documentation accurately.

Preferred Qualifications

• Knowledge of Direct Sales practices.
• Experience with consumer education of products and services.
• Knowledge of cable or telecommunications services.
• Sales Supervisory experience preferred – 0.5+ years.

Working Conditions

• Field and office environment.
• Outside field environment with exposure to inclement weather.
• Travel as required.
• Bachelor’s degree in business or marketing, or equivalent work experience.

Core Competencies

• Committed: Values every customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with us seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

• Medical, dental, and vision plans – start when you start.
• Life insurance (self, spouse, children).
• Paid time off (vacation, holiday, and personal/sick days).
• 401(k) – 100% company match (match program starts first day of service, up to 5% of eligible compensation).
• Group Legal plan with Identity Theft Protection.
• Tuition reimbursement (up to $5,250 in 1st year).
• Up to seventy-five dollars a month towards cable and internet services.
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs.
• Advancement opportunities.
• Collaborative work environment.