Field Sales & Operations Supervisor

About the role

The Field Sales & Operations Supervisor supervises and coordinates the daily activities of the Delivery Expert Setup Operation. The main responsibility of a Coach is to motivate, develop, and guide a team of remote Technicians across the U.S. to ensure their ability to provide outstanding customer service, offer our connected home product consistently, and follow through tasks effectively. Experts may be managed directly in market or remote with their Coach acting as their primary point of contact.

Responsibilities

• Managing and instructing the daily activities team including using all available instruments to ensure effective supervision, planning, and managing functions
• Developing experts while driving sales, operational and customer service metrics by motivating experts, holding them accountable for their performance, and providing consistent and targeted feedback
• Demonstrating an understanding of sales behaviors and resources and customer service best practices while educating their teams on Asurion products to ensure we Serve, Solve, and Sell with every interaction
• Using data to develop action plans for the team to drive sales and operational performance consistent with Asurion’s Core Values
• Resolving client and internal complaints and questions
• Communicating solutions, effectiveness, best practices, and opportunities within the organization
• Adhering to internal standards, policies and procedures
• Performing other duties as assigned

Requirements

• Bachelor’s degree or associate degree from an accredited institution or equivalent work experience
• 1+ year(s) of supervisory experience with an excellent aptitude for motivating and coaching employees

Qualifications

• Technical experience in assembling and/or disassembling electronic devices preferred
• Supervisory responsibility for 5‑15 employees
• Travel required: yes, approximately 30% of time, with overnight stays

Skills

• Excellent interpersonal skills—ability to develop effective relationships with internal and external professionals both virtually and face‑to‑face
• Excellent team developing skills
• Experience supporting and delivering on sales requirements
• Ability to plan well and prioritize multiple projects simultaneously
• Maintain character under tight pressure in an adaptable environment
• Excellent critical thinking skills to collect appropriate data and make good decisions quickly
• Excellent written and verbal