Field Project Management - Installation/Service Coordinator I

Essential Functions

• Review and organize sold solutions to ensure proper documentation, including signed contracts, notes, photos, and measurements.
• Cook up and schedule installation appointments with customers in a timely manner.
• Maintain and manage open work orders on the Installation & Service Coordination Dashboard.
• Work with customers to troubleshoot and address service needs (repairs).
• Create and manage service work orders, schedule service appointments, and coordinate follow-up as needed.
• Collaborate with Sales and Installation teams to ensure customer satisfaction and smooth operations.
• Ensure all aspects of installation and service are completed efficiently, accurately, and to the highest customer satisfaction.

Ideal Candidate Requirements

• Minimum of 3 years of experience in telephone/computer-based customer service.
• Strong verbal and written communication skills.
• Experience in routing/dispatching is a plus.
• Proficiency in Microsoft Office Suite.
• Familiarity with CRM/ERP systems is preferred.
• Able to manage multiple tasks and deadlines in a fast-paced environment.
• A passion for delivering exceptional customer service and making a positive impact on others.

Pay

Competitive salary commensurate with experience.

Schedule

Full-time position with flexible hours to accommodate installation and service needs.

Benefits

Health insurance, retirement plan, paid time off, and professional development opportunities.

Skills

Customer service skills, problem-solving abilities, attention to detail, and strong organizational skills.

Benefits

Attractive benefits package including health insurance, retirement plan, paid time off, and professional development opportunities.

Company Values

We are committed to Putting People First, Taking Accountability, and Doing Well While Doing Good.