Field Project Management - Installation/Service Coordinator I

About the role

As an Install and Service Coordinator (ISC), you'll play a key role in ensuring our accessibility solutions are seamlessly installed and serviced. You'll review and organize sold solutions, coordinate installation appointments, maintain open work orders, and collaborate with sales and installation teams to ensure customer satisfaction.

Responsibilities

• Review and organize sold solutions to ensure proper documentation, including signed contracts, notes, photos, and measurements.
• Clock in and schedule installation appointments with customers in a timely manner.
• Maintain and manage open work orders on the Installation & Service Coordination Dashboard.
• Work with customers to troubleshoot and address service needs (repairs).
• Create and manage service work orders, schedule service appointments, and coordinate follow-up as needed.
• Collaborate with Sales and Installation teams to ensure customer satisfaction and smooth operations.
• Ensure all aspects of installation and service are completed efficiently, accurately, and to the highest customer satisfaction.

Requirements

• Minimum of 3 years of experience in telephone/computer-based customer service.
• Strong verbal and written communication skills.
• Experience in routing/dispatching is a plus.
• Proficiency in Microsoft Office Suite.
• Familiarity with CRM/ERP systems is preferred.
• Able to manage multiple tasks and deadlines in a fast-paced environment.
• A passion for delivering exceptional customer service and making a positive impact on others.

Qualifications

At our company, we're driven by our commitment to Putting People First, Taking Accountability, and Doing Well While Doing Good. If these values resonate with you, apply today and help shape a better tomorrow for our customers!