Field Operations Beverage Technician, Events & Hospitality Technology - US

About the role

This is a practical, technical and client-facing role at the heart of BoxBar's live event delivery. You will support the preparation, deployment, setup, operation, troubleshooting and breakdown of BoxBar equipment across events, venues, festivals, hospitality environments and activations.

Responsibilities

• Understand event requirements in advance and prepare effectively for each deployment.
• Liaise with clients, venues and internal teams before, during and after events.
• Support delivery, setup, testing and breakdown of BoxBar equipment.
• Ensure machines are fully prepared, positioned, tested and ready for service.
• Help maintain safe, clean, organized and professionally presented BoxBar areas during live operations.
• Support event accreditation, venue access and site logistics where required.
• Monitor equipment during live events and respond quickly and calmly to technical issues.
• Carry out basic mechanical, electrical or operational troubleshooting within training and safety guidelines.
• Replace parts or make minor adjustments where required and approved.
• Escalate technical issues clearly and promptly when additional support is needed.
• Help ensure equipment is returned, stored and prepared correctly after each event.
• Train venue teams, event staff and client representatives on machine functionality and safe operation.
• Provide clear, confident and professional support during live service.
• Build strong working relationships with venue staff, contractors, clients and internal teams.
• Support client success by identifying feedback, improvement opportunities and potential expansion or upsell opportunities.
• Represent BoxBar professionally and positively at all times.

Requirements

• Experience in at least one relevant environment, such as events, venues, festivals, hospitality, beverage operations, field service, equipment support, technical operations, installations, AV, facilities or customer-facing operations.
• Experience with beverage dispense, draft systems, cellar equipment, bar operations or hospitality technology.
• Strong client-facing communication skills.
• Good technical understanding and confidence using technology.
• Practical mechanical, electrical or equipment troubleshooting ability.
• Ability to work independently in high-pressure live environments.
• Excellent timekeeping, reliability and attention to detail.
• Able to follow checklists, technical instructions and safety processes.
• Willingness to travel regularly across the US.
• Valid driver's license and ability to travel to event sites.
• Ability to complete clear written reports and operational updates.

Qualifications

• Dependable, punctual and prepared.
• Communicates clearly with clients, colleagues and venue teams.
• Comfortable with hands-on work, travel and live event hours.
• Confident in learning new technology and following technical processes.
• Wants to be part of building something exciting in the US market.

Skills

• Technical confidence.
• Comfortable with technology.
• Good with people.
• Willing to take ownership when things need to get done.
• Pride in doing things properly.
• Comfortable working in live event environments.

Benefits

• Competitive hourly pay with overtime eligibility.
• Paid travel time where applicable.
• Mileage reimbursement, vehicle support or company vehicle arrangements depending on business need.
• Company-paid travel and accommodation for approved business travel.
• Per diem or reimbursed meals for overnight travel.
• Company phone or phone allowance.
• Laptop/tablet and required work equipment.
• Paid training and relevant certifications.
• Paid time off.
• Medical, dental and vision insurance.
• 401(k) plan, subject to company setup.
• Opportunity to help build BoxBar's US field operations from an early stage.

Pay

$30–$36 per hour, equivalent to approximately $62,400–$74,880 annually before overtime.

Schedule

Event-led working pattern. This role will include days, evenings, nights, weekends and holidays depending on event schedules and client requirements.