Beverage Specialist & Hospitality Operations

About the role

Ivy Tech is Indiana's community college and workforce engine, providing high-quality learning experiences that drive Indiana's communities, measure economic return, excel in teaching, and offer industry-aligned credentials of value. Our values include empathy, integrity, agility, and impact.

Responsibilities

• Demonstrate strong customer service and/or student advocacy through a positive attitude, adaptability, strong problem-solving, and a desire to support student success.
• Create an inclusive environment where all people are valued and supported.
• Engage in behaviors that go beyond the easiest or surface answer, identifying and solving problems quickly and professionally.
• Follow proper laws, guidelines, and procedures for handling alcohol.
• Must be 21 or older and obtain an Alcohol Server Permit within 30 days.
• Utilize proper ServSafe practices in receiving and labeling, and storing of all food products and supplies.
• Maintain cleanliness and organization in designated areas such as the Beer Cooler, Wine Cooler, Spirits Room, behind the bar, and wine storage.
• Perform front-of-house service and cashier duties in the Café, Courses Restaurant, and the bar area.
• Direct employees and students in the execution of events in the front or back of the house.
• Converse professionally with internal and external customers.
• Maintain accurate inventory and costing of alcohol in-house.
• Wear the required uniform when in labs or classes: Ivy Tech polo, black pants, slip-resistant shoes, and a lab coat when prepping or around food prep.
• May wear business casual on general office days when not participating in a lab or class.
• Willing to accept any responsibility and able to supervise others when necessary without oversight.

Qualifications

• Minimum of successfully completing (HOSP customer service class) or having previous comparable industry experience within the Hospitality Administration curriculum.
• A current ATC certificate and a Beverage Server Permit.
• Preferred qualifications may include additional coursework for duties pertaining to food prep and handling alcohol.

Skills

• Strong customer service skills.
• Adaptability and problem-solving abilities.
• Knowledge of proper alcohol handling procedures.
• Ability to follow guidelines and policies.

Benefits

• Health & Wellness Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses.
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources.
• Financial & Retirement Benefits All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings.
• Fee remission for employees, spouses, and legal dependents.

Pay

$17.25 per hour

Schedule

Schedule will vary based on class schedules, volume of business in the restaurants, Café, and Hospitality events.