Field Service Technician (Commercial Restaurant Construction)

ESSENTIAL TASKS

• Complete repair and maintenance projects, as scheduled, to meet DMC Quality Standards.
• Assess all situations that require a quote and provide the necessary information (labor and/or materials required) for Dispatch to properly quote.
• Participate in a rotating on-call schedule for off hours emergency service.
• Continually learn and grow from continued training and direction.

Materials, Tools, and Equipment

• Pick-up/receive all materials as coordinated by the Dispatch Team.
• Keep an inventory of necessary materials within their truck and re-stock as necessary.
• Track and provide receipts for any necessary purchases using company-provided credit cards.
• Track and maintain company and customer-provided tools, materials, and equipment.

Vehicle Maintenance

• Complete maintenance logs on a weekly basis to track the condition of company-provided vehicles.
• Ensure that vehicle and vehicle equipment are properly functioning and notify management as necessary.
• Wash the vehicle on a consistent basis to keep a clean and safe appearance.

Customer Service and Promotion

• Communicate with customers while on job sites and walk customers through completed/in-progress work to give them the necessary insight into the repairs.
• Go above and beyond to make the customer experience with each Service Call positive.
• Ensure all customer issues are properly communicated to management and assist in an effective resolution.