Field Operations Assistant, Veterinary - VIP Petcare

Provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and e-commerce channels across the country. This position reports to the VIP Petcare team.

Responsibilities

• Assist with the management of all field office operational processes to include administrative facilities, inventory, and overall day-to-day operations of the business.
• Assist with office and warehouse organization and maintenance.
• Oversee and provide receipting of inventory, materials, and/or services; verify quantity and accuracy based on orders and/or completion of services; ensure inventory control system information and records are maintained, and inventory is stored in or distributed to proper and safe location.
• Live our competencies and reinforce brand promise with our partners, pet parents, and team members.
• Maintain all documentation and reference material and supplies as necessary for effective office/clinic operations.
• Ensure rigs are “Rig Ready”: stock with vaccines, prepare lot numbers, organize, clean, and load the rigs utilizing the Rig Checklist.
• Communicate regularly with the Field Operations Manager and/or Assistant Field Operations Manager to ensure consistency in how operational policies and procedures are being executed as it relates to clinic/center operations.
• Participate in training initiatives pertaining to field office locations.
• Support and participate in weeknight and weekend clinics as well as working on rigs.
• Ensure van cleanliness and maintenance.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent is required. Any suitable combination of education and experience will be considered.
• Valid Driver’s License is required.
• Experience and comfort with pets of all sizes and temperaments, including handling and lifting animals as necessary, is preferred.
• Present professional appearance and positive conduct.
• Knowledge of principles and processes for providing customer service.
• Basic accounting principles.
• Critical thinking skills.
• Independent judgment and decision-making skills.
• Detail oriented, ensuring accurate and reliable work product.
• Strong verbal and written communication skills.
• Strong ability to effectively work with cross-functional teams to direct and lead company initiatives and goals.
• Able to work independently.
• Strong organizational, problem-solving, and analytical skills.
• Ability to switch focus rapidly in a fast-paced environment.

Skills

• Microsoft Office
• Time and Attendance/HR Software
• Scheduling Database
• iPad

Working Conditions

• Must be able to drive a company vehicle for long hours and in various terrain and weather conditions. Portion of workday spent in vehicle (Mobile Vet Service - Community Clinics).
• Must be able to work for prolonged periods of time in the field, including 12–14-hour days.
• Must be able to work weekends, varied weekdays and times, occasional overnights.

Physical Requirements

• Sitting
• Standing (not walking)
• Walking
• Kneeling/Stooping/Bending
• Driving a vehicle
• Reaching overhead
• Lifting 50+ pounds

Benefits

At Tractor Supply and Petsense by Tractor Supply, we offer a comprehensive and accessible total reward package, including:

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Family planning resources such as adoption and surrogacy assistance.

Benefits are available to all full-time team members and part-time team members who average at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement is met, benefits eligibility begins the first day of the month following 4 months of continuous service.