Field IT Support Technician

About the role

Technology Technician providing in-home customer support and installations.

Responsibilities

• Install and set up technology products, including TV systems and smart home devices.
• Diagnose and repair computer and related hardware/software issues.
• Interact with customers to understand needs and ensure effective solutions.
• Deliver timely, accurate technical assistance in everyday home environments.
• Maintain a strong focus on customer satisfaction through clear communication.

Qualifications & Skills

• Strong technical aptitude and hands-on problem-solving ability.
• Excellent customer service and communication skills.
• Passion for technology and willingness to assist with a variety of devices.
• Ability to troubleshoot effectively and provide reliable support.