Field IT Support Technician

About the role

Provide in-home technology support and installations for customers, including TV setups, computer repairs, and smart home device support. Diagnose issues, recommend solutions, and ensure customers receive fast, effective help tailored to their everyday needs.

Responsibilities

• Perform installations and troubleshooting for consumer technology.
• Repair or help resolve issues with computers and related components.
• Set up and configure TVs and smart home devices.
• Communicate clearly with customers to understand problems and explain solutions.
• Deliver high-quality customer service and ensure satisfaction.

Qualifications

• Strong passion for technology and hands-on technical ability.
• Effective problem-solving and diagnostic skills.
• Excellent customer service and interpersonal communication.
• Ability to work independently while maintaining professionalism.