Field Implementation Specialist II

About the Role

This position supports large-scale mobile device refresh initiatives. The role involves preparing, provisioning, deploying, and exchanging enterprise mobile devices while ensuring a seamless customer experience and minimal disruption to business operations. The ideal candidate is organized, dependable, customer-focused, and works effectively in a fast-paced environment where accuracy and professionalism are essential.

Responsibilities

• Execute enterprise mobile device refresh activities for employees and operational personnel.
• Configure, enroll, activate, and deploy iOS devices according to established procedures.
• Verify device readiness and ensure successful data migration and user transition activities.
• Manage scheduled employee appointments and device exchange events.
• Provide customer service throughout the refresh process.
• Maintain accurate asset tracking, inventory records, and deployment documentation.
• Follow established operating procedures, security requirements, and compliance standards.
• Coordinate with internal teams to support deployment schedules and project deadlines.
• Handle multiple customer interactions simultaneously while maintaining professionalism.
• Ensure all refresh activities are completed accurately and within defined service-level expectations.

Requirements

• Experience supporting, deploying, or managing mobile devices in an enterprise environment.
• Working knowledge of iOS and Android devices.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Ability to remain organized and focused in a high-volume operational environment.
• Proven reliability, accountability, and attention to detail.
• Ability to manage a schedule of customer appointments and meet deployment targets.
• Strong problem-solving and time-management skills.
• Ability to work independently and collaborate effectively within a team environment.
• Flexibility to work schedules based on business needs, including all shifts, days, nights, and weekends.
• Adherence to operational requirements.
• Ability to pass all required background checks.
• Demonstrated commitment to safety, operational excellence, and customer satisfaction.

Preferred Qualifications

• Experience with Mobile Device Management (MDM) or Unified Endpoint Management (UEM) platforms.
• Experience with enterprise asset management and inventory tracking processes.
• Previous experience supporting corporate technology deployment or refresh initiatives.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for benefits and resources.
• Access to a certified Career Coach.

Location: Denver, CO (Onsite)