Field Implementation Specialist II

Location: Houston, Texas (Onsite)

About the role

We are seeking a Field Implementation Specialist to support a hardware lifecycle refresh project. This full-time, on-site position involves preparing, configuring, reclaiming, and deploying new iOS devices to internal business groups. The role requires direct interaction with customer-facing clients, meticulous asset tracking, and a consistent onsite presence.

Responsibilities

• Deliver high-quality, concierge-style support to internal clientele.
• Troubleshoot and resolve issues related to iOS devices.
• Maintain organizational and asset tracking standards.
• Communicate technical information clearly to non-technical users.
• Document all technical support issues and escalate when necessary.
• Collaborate with team members, demonstrating shared responsibility and accountability.
• Adhere to basic cybersecurity knowledge and best practices.
• Manage client expectations with a customer-focused approach.

Requirements

• High School Diploma or GED (required).
• Junior-level role suitable for candidates with less than five years of experience.

Skills

• Customer service skills.
• Troubleshooting and problem-solving abilities.
• Interpersonal and collaboration skills.
• Knowledge of iOS devices and their general troubleshooting.
• Verbal and written communication skills.
• Reliability and punctuality.

Preferred Qualifications

• Experience with ServiceNow or a similar service desk platform.
• Previous experience in a retail or customer service environment.

About the company

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program.
• Access to certification prep, technical and leadership courses, books, and seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified Career Coach.