Field Care Coordinator
Join our caring community as a Care Coach and evaluate members' needs to guide them and their families toward resources that promote optimal wellness. This role involves straightforward, moderately complex assignments and is ideal for motivated case managers residing in Boca Raton, Delray, or Boynton Beach, Florida.
About the Role
This rewarding position allows you to connect with members, assess their needs and barriers, and link them to quality services to enhance their well-being and drive health outcomes. If you enjoy applying creativity to help others find long-term solutions, this role is for you. We value teamwork, diversity, and inspiring health in others.
Responsibilities
- Visit Medicaid members in their homes, Assisted Living Facilities, Long Term Care Facilities, and other care settings (75-90% local travel).
- Assess and evaluate members' needs to establish a member-specific care plan.
- Ensure members receive services in the least restrictive setting to achieve or maintain optimal well-being.
- Plan and implement interventions to meet members' needs.
- Coordinate services and monitor/evaluate the case management plan against members' personal goals.
- Guide members and families toward appropriate resources for their care.
- Facilitate interactions with payer sources, providers, interdisciplinary teams, and others involved in the member’s care as required by our contract.
Requirements
- Bachelor's Degree with at least 2 years of relevant experience (Health Services, Social Work, Psychology), or
- Registered Nurse (RN), licensed in Florida, with at least 2 years of relevant experience, or
- Licensed Practical Nurse (LPN), licensed in Florida, with at least 4 years of relevant experience, or
- Case Worker with a minimum of 6 years of Health Services/Case Management experience.
- Prior experience with Medicare & Medicaid recipients.
- Intermediate to advanced computer skills, including Microsoft Word, Excel, and Outlook.
- AHCA Fingerprint required.
- This role is patient-facing and requires Tuberculosis (TB) screening if selected.
- Valid state driver’s license and proof of personal vehicle liability insurance (role is part of Humana’s Driver Safety Program).
- Ability to work Monday-Friday, 8:30 AM - 5:00 PM.
Preferred Qualifications
- Bilingual (English/Spanish) with ability to pass a Language Proficiency Exam.
- Community Health Worker experience.
- Prior nursing home diversion or long-term care case management experience.
- Experience with electronic case note documentation and multiple computer systems.
- Experience working with the geriatric population.
- Experience with health promotion, coaching, and wellness.
- Knowledge of community health, social service agencies, and additional resources.
- 701B Certification.
- Medication application (RFA) experience.
Pay
The starting salary range for this full-time (40 hours per week) position is $53,700 - $72,600 per year, with a current starting range of $64,000 - $68,000 based on qualifications and experience. Geographic location and individual skills, knowledge, and experience may affect pay.
Benefits
- Health benefits effective on day 1 (medical, dental, vision).
- Paid time off, holidays, volunteer time, and jury duty pay.
- Recognition pay.
- 401(k) retirement savings plan with employer match.
- Tuition assistance and scholarships for eligible dependents.
- Parental and caregiver leave.
- Employee charity matching program.
- Network Resource Groups (NRGs) and career development opportunities.
- Short-term and long-term disability insurance.
- Life insurance.
Schedule
Scheduled weekly hours: 40. Work schedule: Monday-Friday, 8:30 AM - 5:00 PM.
Additional Information
- This role may require providing your Social Security Number for identity verification.
- HireVue video interviewing technology may be used as part of the hiring process.
- Home or Hybrid Home/Office employees must have a reliable internet connection (minimum 25 Mbps download, 10 Mbps upload) and a dedicated workspace free from interruptions to protect member PHI/HIPAA information.
- Humana provides telephone equipment for Home or Hybrid Home/Office employees as needed for their role.
- Employees in California, Illinois, Montana, or South Dakota working from home will receive a bi-weekly payment for internet expenses.