Field Care Coordinator

The Care Coach evaluates members' needs and requirements to achieve and/or maintain optimal wellness by guiding members and families toward appropriate resources for their care and well-being. This role involves straightforward to moderately complex work assignments and reports to the Regional Care Coach Manager.

We are looking for motivated and dynamic case managers residing in Alachua, Marion, or Levy counties in Florida.

About the role

This rewarding role allows you to connect with members to ensure they receive the services they need. The Care Coach 1 involves meeting members in their location, assessing their needs and barriers, and connecting them with quality services to promote well-being and drive health outcomes. If you enjoy applying creativity and skills to help those in need find long-term solutions, this role is for you.

At Humana, we thrive on teamwork and highlight the success of each team member. Our focus is to inspire health in others by providing education, motivation, and encouragement. We value diverse backgrounds and expertise.

Responsibilities

• Visit Medicaid members in their homes, Assisted Living Facilities, Long Term Care Facilities, and other care settings – 75-90% local travel
• Assess and evaluate members' needs to establish a member-specific care plan
• Ensure members receive services in the least restrictive setting to achieve optimal well-being
• Plan and implement interventions to meet members' needs
• Coordinate services and monitor/evaluate the case management plan against members' personal goals
• Guide members and families toward appropriate resources for their care
• Facilitate interactions with payer sources, providers, interdisciplinary teams, and others involved in the member's care

Requirements

• Bachelor's Degree with at least 2 years of relevant experience (Health Services, Social Work, Psychology)
• Registered Nurse (RN), licensed in Florida, with at least 2 years of relevant experience
• Licensed Practical Nurse (LPN), licensed in Florida, with at least 4 years of relevant experience
• Case Worker with a minimum of 6 years of Health Services/Case Management Experience
• Prior experience with Medicare & Medicaid recipients
• Intermediate to advanced computer skills (Microsoft Word, Excel, Outlook)
• AHCA Fingerprint Required
• Patient-facing role requiring Tuberculosis (TB) screening
• Valid state driver’s license and proof of personal vehicle liability insurance
• Ability to work Monday-Friday, 8:30 AM - 5:00 PM

Preferred Qualifications

• Bilingual (English/Spanish) with ability to pass a Language Proficiency Exam
• Community Health Worker experience
• Prior nursing home diversion or long-term care case management experience
• Experience with electronic case note documentation and multiple computer applications/systems
• Experience working with the geriatric population
• Experience with health promotion, coaching, and wellness
• Knowledge of community health and social service agencies
• 701B Certification
• Medication application (RFA) experience

Pay

Starting salary is $60,000 - $64,000 per year based on qualifications and experience. The pay range for this role is $53,700 - $72,600 per year, varying by geographic location and individual qualifications.

Benefits

Humana offers competitive benefits supporting whole-person well-being, including:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Paid time off (including company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance

Schedule

40 hours per week, Monday-Friday, 8:30 AM - 5:00 PM.