Field Care Coordinator

About the role

As a Care Coach, you will evaluate members' needs and requirements to achieve and/or maintain optimal wellness by guiding members and families toward appropriate resources for their care and well-being. This role involves straightforward to moderately complex work assignments.

We are seeking motivated and dynamic case managers residing in the Boca Raton, Delray, and Boynton Beach areas of Florida. This rewarding role allows you to connect with members, assess their needs and barriers, and link them with quality services to promote their ultimate well-being and drive health outcomes.

If you enjoy applying creativity and skills to help those in need find long-term solutions, this role is for you. Humana thrives on teamwork and values the uniqueness of each associate and member, seeking individuals from diverse backgrounds to bring their expertise to this position.

Responsibilities

• Visit Medicaid members in their homes, Assisted Living Facilities, Long-Term Care Facilities, and other care settings (75-90% local travel).
• Assess and evaluate members' needs to establish a member-specific care plan.
• Ensure members receive services in the least restrictive setting to achieve and/or maintain optimal well-being.
• Plan and implement interventions to meet members' needs.
• Coordinate services and monitor and evaluate the case management plan against the member’s personal goals.
• Guide members and families toward appropriate resources for their care.
• Facilitate interactions with other payer sources, providers, interdisciplinary teams, and others involved in the member’s care as required by our comprehensive contract.

Requirements

• Bachelor's Degree with at least 2 years of relevant experience (Health Services, Social Work, Psychology), or
• Registered Nurse (RN), licensed in the state of Florida, with at least 2 years of relevant experience, or
• Licensed Practical Nurse (LPN), licensed in the state of Florida, with at least 4 years of relevant experience, or
• Case Worker with a minimum of 6 years of Health Services/Case Management experience.
• Prior experience with Medicare & Medicaid recipients.
• Intermediate to advanced computer skills, including experience with Microsoft Word, Excel, and Outlook.
• AHCA Fingerprint required.
• This role is patient-facing and requires Tuberculosis (TB) screening if selected.
• Valid state driver’s license and proof of personal vehicle liability insurance (this role is part of Humana’s Driver safety program).
• Ability to work Monday-Friday, 8:30 AM - 5:00 PM.

Preferred Qualifications

• Bilingual (English/Spanish) with the ability to pass a Language Proficiency Exam.
• Community Health Worker experience.
• Prior nursing home diversion or long-term care case management experience.
• Experience with electronic case note documentation and multiple computer applications/systems.
• Experience working with the geriatric population.
• Experience with health promotion, coaching, and wellness.
• Knowledge of community health and social service agencies and additional community resources.
• 701B Certification.
• Medication application (RFA) experience.

Pay

The starting salary for this role is $64,000 - $68,000 per year based on qualifications and experience. The full compensation range for this position is $53,700 - $72,600 per year, reflecting a good faith estimate of starting base pay for full-time employment (40 hours per week) at the time of posting. Pay may vary based on geographic location and individual qualifications, including skills, knowledge, experience, education, and certifications.

Benefits

• Health benefits (medical, dental, vision) effective on day 1.
• Paid time off, holidays, volunteer time, and jury duty pay.
• Recognition pay.
• 401(k) retirement savings plan with employer match.
• Tuition assistance and scholarships for eligible dependents.
• Parental and caregiver leave.
• Employee charity matching program.
• Network Resource Groups (NRGs).
• Career development opportunities.

Schedule

This is a full-time role with scheduled weekly hours of 40, Monday through Friday, 8:30 AM - 5:00 PM.

Additional Information

• This role requires self-provided internet service with a minimum download speed of 25 Mbps and an upload speed of 10 Mbps (wireless, wired cable, or DSL suggested). Satellite, cellular, and microwave connections may be used if approved by leadership.
• Employees in California, Illinois, Montana, or South Dakota will receive a bi-weekly payment for internet expenses.
• Humana provides telephone equipment for Home or Hybrid Home/Office employees to meet business requirements.
• Work must be conducted from a dedicated space lacking ongoing interruptions to protect member PHI/HIPAA information.