Field Biomedical Equipment Technician (Bronx, NY)

About the role

Support the Philips Multi-Vendor Services (MVS) business as a Field Biomedical Equipment Technician (BMET) for customers in the Bronx, NY area. You will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.

Responsibilities

• Perform and complete preventative maintenance (PM), Field Change Orders (FCOs), installations, and all related tasks independently.
• Diagnose and resolve electronic, network, and mechanical issues.
• Utilize service manuals, tools, training (on-the-job, manufacturer, 3rd party), support, resources, and escalation processes within required timeframes to resolve customer and system problems timely and effectively.
• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments to address and resolve customer needs.
• Understand the customer's business and assess priorities communicated by site leadership.
• Actively participate as a member of the onsite work team; work to improve team processes and identify training gaps.
• Seek out opportunities to increase capability and capacity (i.e., may be required to become trained on a diverse range of equipment, learn new tools).
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, FCOs, PM, installation documents, site and service documentation, and other related paperwork.
• Adhere to established training, quality, and safety requirements.

Schedule

Monday–Friday, 8:00 AM–5:00 PM.

Requirements

• 5+ years of experience in a medical service environment or 7+ years of experience in other electromechanical industries.
• Experience with ventilators required; experience with general biomedical equipment, patient monitoring, defibrillators, and/or infusion pumps highly preferred.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• Associate degree in electronics or related field, or equivalent combination of education and experience.

Physical, Cognitive and Environmental Requirements

• Work in a hospital/healthcare environment; adhere to requirements.
• Work flexible hours as needed based on business needs (i.e., 2nd or 3rd shifts; weekends, on-call; mandatory extra hours dependent on workload).
• Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

Benefits

• Company fleet/car
• Training and advancement opportunities
• Comprehensive Philips Total Rewards benefits program including generous PTO, 401(k) (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement

Pay

The hourly pay range for this position in NY is $32.00 to $51.00, plus overtime eligible. This role also includes on-call pay.