Field Service Technician-New York

About the role

The Field Services Technician is responsible for servicing Bluberi gaming equipment and will be part of our professional Field Service team.

Responsibilities

• Deliver the highest level of customer experience through effective communications and professional service interactions with Bluberi customers.
• Maintain contact with the customer on a regular basis while performing work on their machines, including follow-up after work is completed.
• Install, setup, maintain and reconfigure gaming products.
• Troubleshoot malfunctioning equipment to the Fruiting Replacing Unit (FRU), returning equipment to working order in the field.
• Order replacement parts and supplies.
• Manage parts return to disposition location using appropriate packing materials and shipping services.
• Perform periodic preventative maintenance services to promote continuous operation of Bluberi equipment.
• Responsible for required daily paperwork, including Field service Reports, Time Sheets, Expense Reports and post installation documentation.
• Responsible for transporting, installing, and maintaining Bluberi gaming equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Execute all necessary paperwork for part transfers, orders and usage.
• Perform floor walk-throughs while on site at customer locations to observe Bluberi games and ensure they are fully functional and properly configured.
• Take appropriate actions where necessary, to correct equipment operation.
• Attend weekly meetings with the Field Service organization to listen and interact with team members sharing relevant information to improve Bluberi’s collective service capabilities.

Requirements

• Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making.
• Basic problem analysis and troubleshooting skills.
• Ability to climb, lift and carry equipment weighing up to fifty (50) pounds.
• Ability to sit and drive for prolonged periods of time.
• Dexterity when working with tools and working with moving parts and electrical current.
• May work at heights for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations.
• Safety awareness, including using personal protective equipment (PPE) when necessary, to prevent injuries while working with electrical equipment.
• Must be able to obtain licensing approval by tribal and/or state gaming regulators.

Skills

• Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making.
• Basic problem analysis and troubleshooting skills.
• Ability to climb, lift and carry equipment weighing up to fifty (50) pounds.
• Ability to sit and drive for prolonged periods of time.
• Dexterity when working with tools and working with moving parts and electrical current.
• May work at heights for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations.
• Safety awareness, including using personal protective equipment (PPE) when necessary, to prevent injuries while working with electrical equipment.
• Knowledge of programming languages such as Python and/or R for advanced data analysis.
• Strong statistical analysis skills, including but not limited to regression analysis, cluster analysis, and hypothesis testing.
• Excellent verbal and written communication skills for presenting findings and collaborating with both internal teams and external customers.
• High level of accuracy and attention to detail, especially when handling complex data and making recommendations.
• Prior experience in roles requiring client or customer interactions, especially in presenting data-driven insights.
• Ability to safely use common hand tools including the following: screw drivers, nut drivers, wrenches, hammers, center punches, drills, multimeters and polarity checkers.
• Basic written communication skills in the English language.
• Basic verbal communications skills using the English language.
• Has basic customer service skills including: Listening skills, ability to empathize with customer, sensitivity to delivery tone and how to communicate in various situations.

Qualifications

• High School Diploma/GED
• Technical or I.T. related training or education is a plus.
• 4+ years of electronics, repair, field, or related industry experience
• Degree or certification in Gaming-related field highly preferred.