Biomedical Equipment Technician - New York, NY

About the role

This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements.

Responsibilities

• Perform preventative maintenance and service repair on equipment utilizing the service manual, OJT, OEM or 3rd Party training.
• Identify and resolve customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel.
• Maintain customer satisfaction is the primary goal. Therefore, the BMET must demonstrate ownership in difficult circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Site Manager, the Site Team or the customer.
• Independently complete PMs, FCOs, installations, and all related tasks.
• Independently diagnose, resolve electronic, network, and mechanical problems, and resolve customer issues.

Requirements

• Acquired 1or more years of experience servicing medical equipment; general biomedical, patient monitoring, blood pressure monitors, defibrillators, or infusion pump experience highly preferred.
• Associates degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
• Working knowledge of electronic circuit boards, schematics, processors and computer hardware including applications, programming, and systems functionality.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment is also required.

Qualifications

• Must be able to work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
• Must be able to safely work with radiation sources and/or radioactive materials.
• Must be able to wear all required personal protective equipment.

Skills

• Working knowledge of electronic circuit boards, schematics, processors and computer hardware including applications, programming, and systems functionality.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.

Benefits

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

Pay

The hourly pay range for this position in New York is $25.00 to $39.00, plus overtime eligible.

Schedule

This role also includes on-call pay, training, and advancement opportunities.

Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.