Jobs · Customer Service

Field Auto Adjuster - Seattle, WA - National General

National General · Washington, United States · 1 wk ago
RemoteRemoteCustomer Service$26.49–$40.99/hrFull-time

National General, part of The Allstate Corporation, offers home, auto, accident, health, and specialty niche insurance products through a large network of independent agents and directly to consumers.

About the role

This position is responsible for creating comprehensive damage estimates for 1st and 3rd party material damage claims, leading to proper claim disposition. The role serves as a peer mentor, having mastered company processes and technical expertise. Candidates should reside in or near Seattle, Bellevue, or surrounding areas to best support the territory.

Responsibilities

  • Apply mastered content in interpreting all policy types written by the company and assist leadership in formal and ad-hoc training.
  • Negotiate settlements, make settlement payments, and document all activities in complex files.
  • Interpret regulatory compliance and fair claims practices.
  • Build mastered relationships with both internal and external customers.
  • Exhibit mastery in estimating fundamentals to create damage estimates on 1st and 3rd party material damage losses of all severities.

Requirements

  • Preferred experience managing a variety of auto collision claims, conducting vehicle inspections, and utilizing CCC ONE or similar estimating software.
  • Individuals holding an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments during employment.
  • Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed by the licensing team.

Skills

  • Auto Estimating
  • Auto Insurance Claims
  • Business Acumen
  • Business Management
  • CCC ONE
  • Material Estimating
  • Quality Management
  • Relationship Management

Pay

Base compensation offered for this role is:

  • Field Adjuster Cons I: $26.49 – $40.99/hour
  • Field Adjuster Cons II: $28.03 – $43.70/hour
  • Field Adjuster Sr. Cons I: $35.82 – $50.24/hour

Compensation is based on experience and qualifications. Total compensation may include additional components such as incentive pay (e.g., commission or bonus), if applicable.

Benefits

  • Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
  • Monthly connectivity reimbursement to help offset internet costs for eligible remote employees.

Remote work requirements include a dedicated, private workspace free from distractions, appropriate desk and seating, and reliable internet with minimum speeds of 50 MB download and 5 MB upload.

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