Field Application Specialist, Clinical Lab & Transfusion Medicine - Fort Worth, TX
The Role
At QuidelOrtho, we’re advancing the power of diagnostics for a healthier future for all. Join our mission as our next Field Application Specialist in Texas.
Responsibilities
Customer Retention: Maximize customer retention rates by ensuring customer satisfaction, executing pre-defined customer touch point/call plan, leading customer training (on-site, as needed), anticipating and defending against competitive threats, and leveraging strategic selling framework
Menu Expansion: Proactively team with AML & SAE to identify and close menu expansion opportunities
Strategic Planning: Team with AML & SAE to align on and execute strategic plans that prioritize, retain, and expand current CL and TM accounts
Product Implementation (Test of Record): Drive efficient implementation of new products through deep product knowledge and execution of optimal, standardized Ortho processes; crossed trained in CL, Automation and TMCustomer Support: Participate in troubleshooting and re-training to address customer issues, as necessary; work with internal QuidelOrtho resources and customer to ensure timely resolution of issues
Consulting and Troubleshooting: Optimize customer laboratory configuration and operation through proactive consulting and troubleshooting customer touch points
Cross-Team Coordination: Collaborate with AML to retain and expand menu; teams with SAEs to execute SAE-led IDN strategy, as applicable
Forecasting and Reporting: Provide timely and accurate updates on lab activity, account updates, and other reports via CRM system; collaborate with Marketing to identify opportunities for equipment placement in CRM environment
Requirements
Required Education: Minimum of a Bachelor’s Degree with the Medical Technology certification, or equivalent experience.
Experience: Clinical Background: Minimum of 2 years of related experience in a clinical laboratory, transfusion medicine, or equivalent experience. Industry/Domain Knowledge: Solid Clinical Chemistry market knowledge for the purpose of understanding market forces impacting the business.
Independent Worker: Ability to deliver results while working in a highly independent and fast-paced team environment
Business Acumen: Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement
Communication: Advanced verbal and written communication skills
Must have a valid US driver's license in good standing
Travel: Overnight travel of approximately 75% will be required, depending up on workflow
Qualifications
Must be physically able to travel up to 75%
Must maintain a valid driver’s license and must own and maintain an automobile suitable for travel to customer sites, airport, etc.
Benefits
Comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays