Field Application Specialist, Clinical Lab & Transfusion Medicine - Fort Worth, TX
About the role
The Field Application Specialist plays a crucial role in driving solution implementation, providing both proactive and reactive customer support, and contributing to the retention and expansion of current customers. This role is remote and covers Fort Worth, TX.
Responsibilities
Customer Retention: Maximize customer retention rates by ensuring customer satisfaction, executing pre-defined customer touch point/call plan, leading customer training (on-site, as needed), anticipating and defending against competitive threats, and leveraging strategic selling framework.
Menu Expansion: Proactively team with AML & SAE to identify and close menu expansion opportunities.
Strategic Planning: Team with AML & SAE to align on and execute strategic plans that prioritize, retain, and expand current CL and TM accounts.
Product Implementation (Test of Record): Drive efficient implementation of new products through deep product knowledge and execution of optimal, standardized Ortho processes; cross-trained in CL, Automation and TMC.
Customer Support: Participate in troubleshooting and re-training to address customer issues, as necessary; work with internal QuidelOrtho resources and customer to ensure timely resolution of issues.
Consulting and Troubleshooting: Optimize customer laboratory configuration and operation through proactive consulting and troubleshooting customer touch points.
Cross-Team Coordination: Collaborate with AML to retain and expand menu; teams with SAEs to execute SAE-led IDN strategy, as applicable.
Forecasting and Reporting: Provide timely and accurate updates on lab activity, account updates, and other reports via CRM system; collaborate with Marketing to identify opportunities for equipment placement in CRM environment.
Requirements
Minimum of a Bachelor’s Degree with the Medical Technology certification, or equivalent experience.
Minimum of 2 years of related experience in a clinical laboratory, transfusion medicine, or equivalent experience.
Solid Clinical Chemistry market knowledge for the purpose of understanding market forces impacting the business.
Ability to deliver results while working in a highly independent and fast-paced team environment.
Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement.
Advanced verbal and written communication skills.
Valid US driver's license in good standing.
Overnight travel of approximately 75% will be required, depending up on workflow.
Qualifications
Required Education: Bachelor’s Degree with Medical Technology certification, or equivalent experience.
Required Experience: 2 years of related experience in a clinical laboratory, transfusion medicine, or equivalent experience.
Preferred Experience: Experience within Healthcare or Medical Device industry.
Skills
Strong communication and interpersonal skills.
Ability to work independently and manage multiple tasks.
Knowledge of clinical chemistry and transfusion medicine.
Ability to troubleshoot and resolve customer issues.
Strong organizational and time management skills.
Benefits
Comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays.
Pay
$80,000 to $98,000, eligible for incentive compensation.
Schedule
Remote position covering Fort Worth, TX. Overnight travel of approximately 75% will be required, depending on workflow.
Contact Information
To apply for this position, please email recruiting@quidelortho.com.