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Field Application Specialist, Clinical Lab & Transfusion Medicine - Fort Worth, TX

QuidelOrtho · Granbury, TX · 5 days ago
RemoteRemoteResearch$80k–$98k/yrFull-time

About the role

The Field Application Specialist plays a crucial role in advancing QuidelOrtho's mission to transform diagnostics for a healthier future. This position covers Fort Worth, TX and involves remote work.

Responsibilities

  • Customer Retention: Maximize customer retention rates by ensuring customer satisfaction, executing pre-defined customer touch point/call plan, leading customer training, anticipating and defending against competitive threats, and leveraging strategic selling framework.

  • Menu Expansion: Proactively team with AML & SAE to identify and close menu expansion opportunities.

  • Strategic Planning: Team with AML & SAE to align on and execute strategic plans that prioritize, retain, and expand current CL and TM accounts.

  • Product Implementation (Test of Record): Drive efficient implementation of new products through deep product knowledge and execution of optimal, standardized Ortho processes; cross-trained in CL, Automation and TMC.

  • Customer Support: Participate in troubleshooting and re-training to address customer issues, as necessary; work with internal QuidelOrtho resources and customer to ensure timely resolution of issues.

  • Consulting and Troubleshooting: Optimize customer laboratory configuration and operation through proactive consulting and troubleshooting customer touch points.

  • Cross-Team Coordination: Collaborate with AML to retain and expand menu; teams with SAEs to execute SAE-led IDN strategy, as applicable.

  • Forecasting and Reporting: Provide timely and accurate updates on lab activity, account updates, and other reports via CRM system; collaborate with Marketing to identify opportunities for equipment placement in CRM environment.

Requirements

  • Minimum of a Bachelor’s Degree with the Medical Technology certification, or equivalent experience.

  • Minimum of 2 years of related experience in a clinical laboratory, transfusion medicine, or equivalent experience.

  • Solid Clinical Chemistry market knowledge for the purpose of understanding market forces impacting the business.

  • Ability to deliver results while working in a highly independent and fast-paced team environment.

  • Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement.

  • Advanced verbal and written communication skills.

  • Valid US driver's license in good standing.

  • Overnight travel of approximately 75% will be required, depending up on workflow.

Qualifications

  • Must have the ability to personally attend to clients for in-person meetings (either on a regular or emergency basis) on short notice, thus requiring reasonable geographical proximity to clients.

  • Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment.

  • Must be physically able to travel up to 75%.

  • Must maintain a valid driver’s license and must own and maintain an automobile suitable for travel to customer sites, airport, etc.

Skills

  • Strong customer service and relationship management skills.

  • Excellent problem-solving and troubleshooting abilities.

  • Ability to work independently and manage multiple tasks simultaneously.

  • Strong organizational and time management skills.

  • Ability to adapt to changing priorities and deadlines.

Benefits

  • Comprehensive benefits package including medical, dental, vision, life, and disability insurance.

  • 401(k) plan.

  • Employee Assistance Program.

  • Employee Stock Purchase Plan.

  • Paid time off (including sick time).

  • Paid Holidays.

Pay

$80,000 to $98,000 annually, eligible for incentive compensation.

Schedule

Remote work with overnight travel of approximately 75%.

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