Field Application Specialist, Clinical Lab & Transfusion Medicine - Minnesota

About the role

The Field Application Specialist plays a crucial role in driving solution implementation, providing both proactive and reactive customer support, and contributing to the retention and expansion of current customers. This is a remote position covering Minnesota.

Responsibilities

• Customer Retention: Maximize customer retention rates by ensuring customer satisfaction, executing pre-defined customer touch point/call plan, leading customer training (on-site, as needed), anticipating and defending against competitive threats, and leveraging strategic selling framework
• Menu Expansion: Proactively team with AML & SAE to identify and close menu expansion opportunities
• Strategic Planning: Team with AML & SAE to align on and execute strategic plans that prioritize, retain, and expand current CL and TM accounts
• Product Implementation (Test of Record): Drive efficient implementation of new products through deep product knowledge and execution of optimal, standardized Ortho processes; cross-trained in CL, Automation and TMCustomer Support: Participate in troubleshooting and re-training to address customer issues, as necessary; work with internal QuidelOrtho resources and customer to ensure timely resolution of issues
• Consulting and Troubleshooting: Optimize customer laboratory configuration and operation through proactive consulting and troubleshooting customer touch points
• Cross-Team Coordination: Collaborate with AML to retain and expand menu; teams with SAEs to execute SAE-led IDN strategy, as applicable
• Forecasting and Reporting: Provide timely and accurate updates on lab activity, account updates, and other reports via CRM system; collaborate with Marketing to identify opportunities for equipment placement in CRM environment

Requirements

• Required Education: Minimum of a Bachelor’s Degree with the Medical Technology certification, or equivalent experience.
• Experience: Clinical Background: Minimum of 2 years of related experience in a clinical laboratory, transfusion medicine, or equivalent experience. Industry/Domain Knowledge: Solid Clinical Chemistry market knowledge for the purpose of understanding market forces impacting the business. Independent Worker: Ability to deliver results while working in a highly independent and fast-paced team environmentBusiness Acumen: Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvementCommunication: Advanced verbal and written communication skills
• Preferred Experience: Within Healthcare or Medical Device industry

Individual Characteristics

• Must have the ability to personally attend to clients for in-person meetings (either on a regular or emergency basis) on short notice, thus requiring reasonable geographical proximity to clients.
• Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment.
• Must be physically able to travel up to 75%.
• Must maintain a valid driver’s license and must own and maintain an automobile suitable for travel to customer sites, airport, etc.