Field Application Engineer

Overview

Our client is a global supplier of robotic systems used to inspect and repair wastewater pipes. Their North American operations focus on service and repair of these systems. You will be part of a small global team and be a technical authority on all products, applications, and customer-facing technical support activities. The role bridges the gap between customers, service, operations, sales, and product development, ensuring that technical issues are effectively resolved, customer feedback is captured and acted upon, and that products continue to meet the evolving needs of the wastewater inspection and rehabilitation market.

You’ll work closely with the Vice President of Operations, Product Management, Engineering, Commercial teams, and Customers (Dealers, Plumbers, Municipalities). You’ll lead technical support activities, develop technical capability across the organization, and ensure that customer and field insights are translated into continuous product and process improvements.

Responsibilities

• Technical Leadership
  • Serve as the senior technical authority for all products across North America.
  • Provide leadership and guidance on complex technical, application, and product-related issues.
  • Act as the escalation point for critical customer, dealer, and service issues.
  • Build and maintain deep technical expertise for the entire product range.
  • Support strategic initiatives and provide technical input to operational and commercial decision-making.
• Customer & Dealer Support
  • Develop strong relationships with key customers and dealers.
  • Provide technical support for key accounts and strategic opportunities.
  • Assist with troubleshooting complex field issues and product applications.
• Product Improvement & Voice of Customer
  • Capture, analyze, and prioritize technical issues and customer feedback from the field.
  • Work closely with Engineering and Product Management to drive product improvements.
  • Ensure lessons learned from service, production, and customer applications are communicated effectively across the business.
  • Support product validation, field trials, and customer evaluations.
  • Act as a key stakeholder in new product introduction and product lifecycle management activities.
  • Support root cause analysis and corrective action processes.
• Training & Technical Capability
  • Improve the technical capability of service, sales, and operations personnel.
  • Promote knowledge sharing across the organization.
• Cross-Functional Collaboration
  • Partner with Product Management on product strategy, customer requirements, and market insights.
  • Collaborate with Engineering teams on product enhancements and future development priorities.
  • Build effective working relationships across business units, globally.

Requirements

• Bachelor's degree in Mechatronic, Electrical, Electronics, or Mechanical Engineering (or related discipline), or equivalent industry experience.
• Significant technical experience within autonomous systems, industrial robotics, engineered products, electromechanical equipment, or industrial technology environments.
• Knowledge should include any of the following: CCTV inspection systems, robotic systems, control systems, or related.
• Strong electronic troubleshooting and root cause analysis capability.
• Experience supporting customers and field-based technical applications.
• Excellent communication and stakeholder management skills.
• Experience working with product development, operations, and customer-facing teams.
• Ability to travel up to 50%, throughout North America, and 1-2 yearly trips to Europe.

Preferred Qualifications

• Experience within wastewater, underground infrastructure, pipeline inspection, or trenchless technology industries.
• Experience supporting dealer or distributor networks.
• Experience in technical training and capability development.
• Previous leadership or management experience.

Benefits

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, and a legal plan. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. Employees are also entitled to earn paid sick leave under the applicable state or local plan.