Field Application Engineer

Position Overview

The Field Application Engineer works with the Engineering team to ensure the successful completion of field tests for new and existing projects. The position also performs job-site inspections and provides technical assistance to internal and external customers. When working at the Quaker campus, the Field Application Engineer will assist in the testing laboratory.

Duties and Responsibilities

• Observe the completion of product tests in the field and installations to ensure compliance with company & industry standards
• Job-site inspection of product and installation
• Witness certification testing at third party testing sites
• Conduct root-cause analysis to identify source of known quality issues
• Meet with customers & general contractors onsite to review findings and establish appropriate countermeasures
• Compile data to produce reports and documentation relevant to assigned projects of high complexity
• Timely respond to questions from customers, managers, co-workers
• Timely produce accurate expense reports
• Promptly complete lab assistant duties such as building wood bucks, installing products into wood bucks, helping run prototype units, running the test wall or putting drawings together for product revisions
• Prompt and regular attendance at an assigned work location
• Interact and communicate with employees and customers in an appropriate manner
• Periodic availability on site to confer with staff members with whom the employee must interact on a regular basis
• Communicate via email, prepare reports and work schedules
• Review and analyze data and information concerning product tests
• Plan, prioritize and monitor testing activities
• Complete assigned tasks/projects in a timely manner

Qualifications

• An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Proficient with Microsoft Office software: Excel, Word, Outlook
• Must have the ability to read architectural drawings, shop drawings and factory orders
• Operate precision measurement devices to perform inspection
• Maintain valid driver's license
• Proficient in AutoCAD, SolidWorks or other drafting software

Preferred Education and Experience

• The expectation is that the individual has achieved a minimum level of education and/or related expertise to qualify for this position.
• Bachelor's Degree in a Relevant Area of Specialty preferred
• American Architectural Manufacturers Association (AAMA) Installation Master Certification preferred

Competencies and Skills

• Reading and Comprehension Skills
• Resourceful / Proactive in Gathering Information, Sharing Ideas and Trouble Shooting
• Independent Judgment and Collaboration
• Presentation Skills
• Excellent Written and Verbal Communication Skills in the English Language
• Customer Service Focused

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.

Physical Demands

• Regularly lift and/or carry objects weighing up to 75 pounds, and occasionally lift and/or move more than 125 pounds through team lifting
• Work shifts of at least 8-10 hours, and occasionally longer, for 5-6 days each week
• Stand for prolonged periods
• Bend, climb or balance
• Straighten, kneel, crouch or crawl as necessary

Other Duties and Responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of the employee for this job. Duties, responsibilities and activities may change at the discretion of management any time.

Equal Employment Opportunity Statement

Quaker is an equal opportunity employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Quaker will be based on merit, qualifications, abilities, and Quaker's needs and resources. Quaker does not discriminate in any employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, ancestry, age, disability, genetic information, military status, or any other category protected by law.