Fiber Network Field Technician

About the role

Join Frontier Communications and be part of a dynamic team dedicated to providing exceptional customer service and innovative solutions. Our mission is to connect communities and enhance lives through reliable and affordable telecommunications services.

Responsibilities

• Provide high-quality customer service via phone, email, and chat
• Resolve customer inquiries and issues efficiently
• Handle billing and payment processing
• Follow up on customer complaints and feedback
• Ensure compliance with company policies and regulations

Requirements

• High school diploma or equivalent
• Excellent communication skills
• Ability to work independently and manage time effectively
• Basic computer literacy

Qualifications

• Experience in customer service preferred
• Strong problem-solving skills
• Customer-focused attitude

Skills

• Customer service skills
• Technical proficiency with CRM systems
• Effective communication and interpersonal skills

Benefits

• Competitive salary
• Paid time off
• Vacation and holiday pay
• Health insurance options
• Employee discounts

Pay

Compensation is commensurate with experience.

Schedule

Full-time position with flexible hours.