Fiber Network Field Technician

About the role

Join our team and contribute to the success of Frontier Communications. We are seeking talented individuals who are passionate about delivering exceptional customer experiences.

Responsibilities

• Manage customer relationships and provide excellent service
• Resolve customer issues and complaints efficiently
• Handle billing inquiries and ensure accurate payments
• Conduct regular follow-ups to maintain customer satisfaction

Requirements

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple tasks
• Basic computer literacy, including Microsoft Office

Qualifications

• Experience in customer service preferred
• Strong problem-solving and analytical skills
• Customer service certification a plus

Skills

• Customer service skills
• Problem-solving abilities
• Effective communication

Benefits

• Competitive compensation package
• Paid time off
• Health insurance options
• Professional development opportunities

Pay

Compensation is commensurate with experience.

Schedule

Full-time position available.