Fiber Network Field Technician

About the role

Join our dynamic team of professionals dedicated to delivering exceptional customer service and innovative solutions. We are seeking talented individuals who are passionate about technology and committed to excellence.

Responsibilities

• Provide high-quality customer support via phone, email, and chat.
• Handle escalated issues and assist customers in resolving their problems.
• Document customer interactions and escalate issues to appropriate teams.
• Stay updated on product features and industry trends to provide informed support.
• Contribute to team initiatives aimed at improving customer satisfaction and service delivery.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• At least 1 year of experience in customer service or a related field.
• Strong communication skills, both verbal and written.
• Ability to work independently and manage multiple tasks simultaneously.
• Basic knowledge of customer relationship management systems.

Qualifications

• Excellent problem-solving and analytical skills.
• Customer-focused attitude with a proactive approach to customer service.
• Proficiency in Microsoft Office Suite.
• Experience with CRM tools is a plus.

Skills

• Technical proficiency with customer support software.
• Strong interpersonal and conflict resolution skills.
• Ability to handle sensitive and confidential information.
• Effective time management and organizational skills.

Benefits

• Competitive compensation package including base salary and performance bonuses.
• Inclusive benefits program that includes health insurance, retirement plans, and paid time off.
• Professional development opportunities through training and workshops.
• Flexible work schedule to accommodate personal and family needs.

Pay

Commensurate with experience and qualifications.

Schedule

Full-time position with flexible hours to meet customer demand.