Fiber Network Field Technician

About the role

Join our team and be part of a dynamic environment where innovation and customer satisfaction are key. We're looking for individuals who are passionate about delivering exceptional service and solutions to our customers.

Responsibilities

• Provide high-quality customer service through phone and online channels.
• Handle customer inquiries and complaints efficiently and professionally.
• Manage customer accounts and ensure accurate billing.
• Follow up on customer issues and resolve them promptly.
• Conduct regular maintenance calls to ensure customer equipment is functioning properly.
• Participate in training sessions to stay updated with product knowledge and company policies.

Requirements

• High school diploma or equivalent.
• Excellent communication skills and the ability to handle multiple tasks simultaneously.
• Basic computer skills including proficiency in Microsoft Office applications.
• Ability to work flexible hours, including evenings and weekends.
• Valid driver’s license and reliable transportation (for field-based positions).

Qualifications

• Experience in customer service preferred but not required.
• Positive attitude and willingness to learn new technologies.
• Strong problem-solving skills and the ability to remain calm under pressure.

Skills

• Customer service skills.
• Technical troubleshooting abilities.
• Effective communication skills.
• Time management and organizational skills.

Benefits

• Competitive compensation package.
• Vacation and sick leave.
• Paid training programs.
• Health insurance options.
• Professional development opportunities.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Flexible schedule with potential for evening and weekend work.